2022 April Release

Software Component FSCSERVICEDESK@111.100 Permanent link for this heading

Classes Permanent link for this heading

Component

Reference

Description

FSCSERVICEDESK@111.100

Configuration

Cloud Support Configuration

FSCSERVICEDESK@111.100

SupportArchive

Support Archive

FSCSERVICEDESK@111.100

UserRequests

User Requests

Properties Permanent link for this heading

Type

Property

Name

boolean

checkpcstatedailycheck

Daily Information About Product Changes to the Person Responsible for the Support Request

boolean

checkpcstateweeklycheck

Weekly Information About Product Changes for the Selected Team

Configuration

clientdomconf

Cloud Support Configuration

Attendance

cpgetattendancetimeattendance

Attendance

AppPackage

cpgetattendancetimeedition

Edition

Object

cpgetattendancetimegroup

Cloud Support Organization

SupportRequestState

cpgetcustremindertextstate

State

LanguageStringList[]

cpgetcustremindertextsubject

Subject

LanguageStringList[]

cpgetcustremindertexttext

Text

Object

cpgetnotificationsendergroup

Cloud Support Organization

string[]

cpgetnotificationsendernotificationsender

E-Mail Address

App

cpgetpossibleorganizationsapp

Support App

Object[]

cpgetpossibleorganizationsgroups

Developer Organizations

Object

cpgetrequestcategoriesgroup

Cloud Support Organization

Term[]

cpgetrequestcategoriesterms

Available Categories

Group

cpgetsupportgroupgroup

Cloud Support Organization

ObjectClass

cpgetsupportgroupobjclass

Cloud Support Object Class

GetAttendanceTime[]

getattendancetime

Attendance Time

GetCustReminderText[]

getcustremindertext

E-Mail Text for Escalation of Customer Wait Time

GetNotificationSender[]

getnotificationsender

Sender E-Mail Address

string

getpossibleemaildomainsdomains

Possible E-Mail Domains

GetPossibleOrganizations[]

getpossibleorganizations

App Developers

GetRequestCategories[]

getrequestcategories

Categories for Support Requests

GetSupportGroup[]

getsupportgroup

Support Group

OrgUnit

getweeklycheckouorgunit

Team for Weekly Information

Actions Permanent link for this heading

Return Type

Signature

string

CalculateIdWithServiceAgreement(
  out retval string result,
  object agreement)

void

Configure(
  ConfigurationSettings settings)

Types Permanent link for this heading

Component

Reference

Description

FSCSERVICEDESK@111.100

BacklogItemLinks

Define who back log items are linked into product changes

FSCSERVICEDESK@111.100

ServiceDeskConfigs

Struct to configure service desk

FSCSERVICEDESK@111.100

SupportRequestState

State of support request

FSCSERVICEDESK@111.100

TransactionVariable

Customization Points Permanent link for this heading

Component

Reference

Description

FSCSERVICEDESK@111.100

GetAttendanceTime

Gets the attendance time for a support group

FSCSERVICEDESK@111.100

GetCustReminderText

Gets the subject and text for the customer reminder e-mail

FSCSERVICEDESK@111.100

GetNotificationSender

Gets the e-mail address for support request mails

FSCSERVICEDESK@111.100

GetPossibleOrganizations

Gets all possible support organizations

FSCSERVICEDESK@111.100

GetRequestCategories

Gets all terms for categorization of support requests

FSCSERVICEDESK@111.100

GetSupportGroup

Gets the support group

Applications Permanent link for this heading

Component

Reference

Description

FSCSERVICEDESK@111.100

ExternalBacklogItemInitializeCreatedObject

FSCSERVICEDESK@111.100

ExternalBacklogItemOpenExternalBacklogItem

FSCSERVICEDESK@111.100

ObjectCreateSupportReport

FSCSERVICEDESK@111.100

ObjectCreateSupportRequest

FSCSERVICEDESK@111.100

ObjectSetSRResponsibleUser

FSCSERVICEDESK@111.100

ObjectShowMySupportRequests

FSCSERVICEDESK@111.100

SupportReportGenerateSupportReportApp

FSCSERVICEDESK@111.100

SupportReportSetRestrictions

FSCSERVICEDESK@111.100

SupportReportShowSupportReport

FSCSERVICEDESK@111.100

SupportRequestAddMessage

FSCSERVICEDESK@111.100

SupportRequestAddRemark

FSCSERVICEDESK@111.100

SupportRequestCloseRequest

FSCSERVICEDESK@111.100

SupportRequestCloseSupportRequest

FSCSERVICEDESK@111.100

SupportRequestCreateDefectApp

FSCSERVICEDESK@111.100

SupportRequestCreateExternalBacklogItemApp

FSCSERVICEDESK@111.100

SupportRequestCreateProductChangeApp

FSCSERVICEDESK@111.100

SupportRequestCreateStoryApp

FSCSERVICEDESK@111.100

SupportRequestForwardRequest

FSCSERVICEDESK@111.100

SupportRequestForwardSupportRequest

FSCSERVICEDESK@111.100

SupportRequestFurtherInformation

FSCSERVICEDESK@111.100

SupportRequestMarkAsPossibleSolution

FSCSERVICEDESK@111.100

SupportRequestReOpenSupportRequest

FSCSERVICEDESK@111.100

SupportRequestReply

FSCSERVICEDESK@111.100

SupportRequestReplyFurtherInformation

FSCSERVICEDESK@111.100

SupportRequestSetRequestInProgress

FSCSERVICEDESK@111.100

SupportRequestSetResponsibleUser

ApplicationViews Permanent link for this heading

Component

Reference

Description

FSCSERVICEDESK@111.100

DialogAddMessage

Answer

FSCSERVICEDESK@111.100

DialogAddRemark

Add Remark

FSCSERVICEDESK@111.100

DialogCloseRequest

Close

FSCSERVICEDESK@111.100

DialogCloseSupportRequest

<%venv_dialogtitle%>

FSCSERVICEDESK@111.100

DialogCreateSupportReport

Create Support Report

FSCSERVICEDESK@111.100

DialogCreateSupportRequestAtFabasoftSupport

Request at Fabasoft Support

FSCSERVICEDESK@111.100

DialogForwardRequest

Forward

FSCSERVICEDESK@111.100

DialogInitializeExternalBacklogItem

Link Backlog Item

FSCSERVICEDESK@111.100

DialogPostStoryCreate

Request Product Change

FSCSERVICEDESK@111.100

DialogSendNotification

Send E-Mail

FSCSERVICEDESK@111.100

DialogSetFurtherInformationUser

Further Information Required

FSCSERVICEDESK@111.100

DialogSetReplyFurtherInformationUser

Answer

FSCSERVICEDESK@111.100

DialogSetResponsibleUser

Set Responsible User

FSCSERVICEDESK@111.100

DialogSetRestrictions

Set Restrictions

FSCSERVICEDESK@111.100

DialogShowMySupportRequests

My Support Requests

FSCSERVICEDESK@111.100

DialogShowSupportReport

<~objname~>

SimpleConfigurationObjects Permanent link for this heading

Component

Reference

Description

FSCSERVICEDESK@111.100

DefaultConfig

FSCSERVICEDESK@111.100

FSCTEAMROOM_11_DomainTypeFolioCloudFSCTEAMROOMConfig_FSCSERVICEDESK_11100_AppFSCSERVICEDESK