Type Definitions of FSCTICKETING (FSCTICKETING@111.100)

ReferenceName
FSCTICKETING@111.100:AttachmentType
FSCTICKETING@111.100:BuildVersion
FSCTICKETING@111.100:CustomerReminderConfiguration
FSCTICKETING@111.100:DistributionHistory
FSCTICKETING@111.100:Priority
FSCTICKETING@111.100:PriorityAttendanceCharging
FSCTICKETING@111.100:RequirementState
FSCTICKETING@111.100:RequirementType
FSCTICKETING@111.100:SLAReminderConfiguration
FSCTICKETING@111.100:ServiceAgreementDetailsType
FSCTICKETING@111.100:ServiceAgreementType
FSCTICKETING@111.100:ServiceTicketDetailsType
FSCTICKETING@111.100:TicketType
FSCTICKETING@111.100:TransactionVariable

FSCTICKETING@111.100:AttachmentType

Details of an attachment of a remark of a service ticket

Additional Information

Multiple Values: false
Unique Entries in List: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Sorting of List: SORTMODE_NONE

ReferenceName
COOSYSTEM@1.1:contcontentContent
COOSYSTEM@1.1:contextensionFile Extension
COOSYSTEM@1.1:objnameName

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FSCTICKETING@111.100:BuildVersion

Contains information about build number, product and release date

Additional Information

Multiple Values: false
Unique Entries in List: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Sorting of List: SORTMODE_NONE

ReferenceName
FSCTICKETING@111.100:bvbuildnumberBuild Number
FSCTICKETING@111.100:bvproductProduct
FSCTICKETING@111.100:bvreleasedateRelease Date

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FSCTICKETING@111.100:CustomerReminderConfiguration

aggregate for defining properties for customer reminders custreminderactive => defines whether customer reminders are used or not custremindercc => CC-Recipients for customer reminders custreminderbcc => BCC-Recipients for customer reminders

Additional Information

Multiple Values: false
Unique Entries in List: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Sorting of List: SORTMODE_NONE

ReferenceName
FSCTICKETING@111.100:custreminderactiveActive
FSCTICKETING@111.100:custreminderbccBcc: Recipients
FSCTICKETING@111.100:custreminderccCc: Recipients
FSCTICKETING@111.100:custreminderlogoaltLogo Text
FSCTICKETING@111.100:custreminderlogohrefLogo Link
FSCTICKETING@111.100:custreminderlogolinkURL to Logo Image
FSCTICKETING@111.100:custremindersubjectSubject
FSCTICKETING@111.100:custremindertextclosedAnswer to the customer in case of automatic closure of the ticket
FSCTICKETING@111.100:custremindertextopenAnswer to the customer in case of pending actions
FSCTICKETING@111.100:custremindertitleTitle

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FSCTICKETING@111.100:DistributionHistory

Distribution history of hotfixes (stores when a certain contact person of a customer recieves a hotfix)

Additional Information

Multiple Values: false
Unique Entries in List: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Sorting of List: SORTMODE_NONE

ReferenceName
FSCTICKETING@111.100:dhagreementService Agreement
FSCTICKETING@111.100:dhcontactUser
FSCTICKETING@111.100:dhdistributedatDistributed on/at
FSCTICKETING@111.100:dhremarkRemark

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FSCTICKETING@111.100:Priority

the priorities of service tickets
ReferenceValueNameDescription
PRIO_CRITICAL6100A - Critical
PRIO_URGENT6200B - Urgent
PRIO_IMPORTANT6300C - Important

Additional Information

Multiple Values: false
Unique Entries in List: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Sorting of List: SORTMODE_NONE


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FSCTICKETING@111.100:PriorityAttendanceCharging

aggregate for defining priorities and timespan for reaction times pacprio => the priority firstreactiontimespan => the timespan for first reaction qualifiedreactiontimespan => the timespan for qualified reaction pacchargedpoints => the value of charged points

Additional Information

Multiple Values: false
Unique Entries in List: true
Key for Unique Lists: FSCTICKETING@111.100:pacprio
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Sorting of List: SORTMODE_NONE
Private: true

ReferenceName
FSCSERVICEDESK@111.100:attfirstreactiontimespanTimespan for First Reaction
FSCSERVICEDESK@111.100:attqualifiedreactiontimespanTimespan for Qualified Reaction
FSCTICKETING@111.100:pacchargedpointsCharged Ticketing Points
FSCTICKETING@111.100:pacprioPriority

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FSCTICKETING@111.100:RequirementState

the requirement states of a service requirement
ReferenceValueNameDescription
REQSTATE_INPROGRESS1000In Progress
REQSTATE_NOTCONSIDERED2000Not Released
REQSTATE_RELEASED3000Released
REQSTATE_HOTFIXREQUESTED4000Hotfix Requested
REQSTATE_RELEASEDASHOTFIX5000Released as Hotfix
REQSTATE_RECEIVED6000Received
REQSTATE_PLANNING7000Planning

Additional Information

Multiple Values: false
Unique Entries in List: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Sorting of List: SORTMODE_UP


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FSCTICKETING@111.100:RequirementType

the requirement types of a service requirement
ReferenceValueNameDescription
REQ_WISH100Wish
REQ_REQ200Requirement

Additional Information

Multiple Values: false
Unique Entries in List: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Sorting of List: SORTMODE_NONE


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FSCTICKETING@111.100:SLAReminderConfiguration

Aggregate for defining properties for sla reminders slafirstreactionremindertimespan => timespan before first reaction to send emails slaqualifiedreactionremindertimespan => timespan before qualified reaction to send emails slareactionreminderfrom => email address to send response reminders from slareactionreminderactive => defines whether response reminders are used or not sladelayreminderfrom => email address to send delay reminders from sladelayreminderactive => defines whether delay reminders are used or not slaremindercc => CC recipients for both reminders slareminderbcc => BCC recipients for both reminders

Additional Information

Multiple Values: false
Unique Entries in List: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Sorting of List: SORTMODE_NONE

ReferenceName
FSCTICKETING@111.100:sladelayreminderactiveUse Escalation of Pending Action by Support
FSCTICKETING@111.100:sladelayreminderfromSender address for escalation of a pending action by support
FSCTICKETING@111.100:slafirstreactionremindertimespanTime frame before expiration of first reaction
FSCTICKETING@111.100:slaqualifiedreactionremindertimespanTime frame before expiration of qualified reaction
FSCTICKETING@111.100:slareactionreminderactiveUse Escalation for Expiration of Reaction Times
FSCTICKETING@111.100:slareactionreminderfromSender address for escalation of reaction times expiration
FSCTICKETING@111.100:slareminderbccBcc: Recipients
FSCTICKETING@111.100:slareminderccCc: Recipients

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FSCTICKETING@111.100:ServiceAgreementDetailsType

Details of a Service Agreement

Additional Information

Multiple Values: false
Unique Entries in List: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Sorting of List: SORTMODE_NONE

ReferenceName
COOSYSTEM@1.1:objnameName
FSCTICKETING@111.100:sadserviceagreementService Agreement
FSCTICKETING@111.100:saisactiveActive
FSCTICKETING@111.100:savalidfromValid From
FSCTICKETING@111.100:savalidthruValid to

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FSCTICKETING@111.100:ServiceAgreementType

the types of usage of a service agreement
ReferenceValueNameDescription
SAUSAGE_ALL8100Use one Teamroom for all Customers
SAUSAGE_SINGLE8200Use a Separate Teamroom for Each Customer

Additional Information

Multiple Values: false
Unique Entries in List: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Sorting of List: SORTMODE_NONE


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FSCTICKETING@111.100:ServiceTicketDetailsType

Details of a Service Ticket

Additional Information

Multiple Values: false
Unique Entries in List: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Sorting of List: SORTMODE_NONE

ReferenceName
COOSYSTEM@1.1:objnameName
FSCSERVICEDESK@111.100:srfirstreactionatFirst Reaction Ensued on/at
FSCSERVICEDESK@111.100:srfirstreactionuntilFirst Reaction Time Until
FSCSERVICEDESK@111.100:srqualifiedreactionatQualified Reaction Ensued on/at
FSCSERVICEDESK@111.100:srqualifiedreactionuntilQualified Reaction Time Until
FSCSERVICEDESK@111.100:srrespuserResponsible
FSCSERVICEDESK@111.100:srstateState
FSCTICKETING@111.100:sadserviceticketService Ticket
FSCTICKETING@111.100:srrespusernameResponsible User Name
FSCTICKETING@111.100:stidTicket ID
FSCTICKETING@111.100:stlastchangeinternalResponse for Ticket Pending Since

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FSCTICKETING@111.100:TicketType

the types of a ticket
ReferenceValueNameDescription
TICK_ISSUE7100Issue
TICK_QUESTION7200Question
TICK_ENHANCEMENT7300Enhancement

Additional Information

Multiple Values: false
Unique Entries in List: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Sorting of List: SORTMODE_NONE


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FSCTICKETING@111.100:TransactionVariable

ReferenceValueNameDescription
TV_ADDCUSTOMER1ADDCUSTOMER
TV_BACKGROUNDACTIVITY2BACKGROUNDACTIVITY
TV_ALLOWDELETETICKET3ALLOWDELETETICKET
TV_MIGRATED4Migration

Additional Information

Multiple Values: false
Unique Entries in List: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Sorting of List: SORTMODE_NONE


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