Component Objects of FSCTICKETING (FSCTICKETING@111.100)

ReferenceName
FSCTICKETING@111.100:ARCustomerReminderActive Report for Customer Reminder
FSCTICKETING@111.100:ARDelayReminderActive Report for Delay Reminder
FSCTICKETING@111.100:ARPCStateChanged
FSCTICKETING@111.100:ARResponseReminderActive Report for Responsereminder
FSCTICKETING@111.100:ARStateChangedE-Mail Template (State Changed)
FSCTICKETING@111.100:AppCategoryAppFSCTICKETINGTicketing
FSCTICKETING@111.100:AppFSCTICKETINGTicketing
FSCTICKETING@111.100:CheckProductChangeState
FSCTICKETING@111.100:CtxMenuServiceTicket
FSCTICKETING@111.100:DeadlineCheckPCStateDailyDeadline for Daily Checking the State of the Product Change
FSCTICKETING@111.100:DeadlineCheckPCStateWeeklyDeadline for Weekly Checking the State of the Product Change
FSCTICKETING@111.100:DeadlineEscalateCustomerWaitTimeDeadline for E-Mail Escalation of customer wait time
FSCTICKETING@111.100:DeadlineEscalateFirstReactionDeadline for E-Mail Escalation of first reaction
FSCTICKETING@111.100:DeadlineEscalateQualifiedReactionDeadline for E-Mail Escalation of qualified reaction
FSCTICKETING@111.100:DeadlineEscalateSupportWaitTimeDeadline for E-Mail Escalation of support wait time
FSCTICKETING@111.100:DialogCloseSupportRequestClose Ticket
FSCTICKETING@111.100:DialogCreateTicketCreate Ticket
FSCTICKETING@111.100:DialogOrganizeCustomerOrganize Customer
FSCTICKETING@111.100:DialogPostStoryCreateRequest Product Change
FSCTICKETING@111.100:DialogSaveServiceTicketReplyAdd Remark
FSCTICKETING@111.100:DialogSendServiceTicketReplyAnswer
FSCTICKETING@111.100:DialogSendTestNotificationEMailsSend Test Notification E-Mails
FSCTICKETING@111.100:DialogServiceAgreementCreateCreate Service Agreement
FSCTICKETING@111.100:DialogServiceAgreementCreateFinishCreate Service Agreement
FSCTICKETING@111.100:DialogServiceTicketSetResponsibleUserSet Responsible Ticket Engineer
FSCTICKETING@111.100:DialogSetRestrictionsTicketReportSet Restrictions
FSCTICKETING@111.100:DialogShowReport<~objname~>
FSCTICKETING@111.100:ErrAgreementCannotBeDeletedService agreement can not be deleted because of assigned Teamrooms. Dissolve the Ticket Teamrooms first.
FSCTICKETING@111.100:ErrChargingPointsExceedMaxValueValue exceeds maximum value of charging points.
FSCTICKETING@111.100:ErrEMailNotificationAn error occurred during the send operation. To avoid the loss of data the message has already been stored in this ticket.
FSCTICKETING@111.100:ErrHotfixNoSupportMemberThis ticket can only be assigned to the hotfix by the responsible support agent/team.
FSCTICKETING@111.100:ErrInsufficientRightsYou have insufficient rights (full control) for at least one of the Teamrooms for the tickets.
FSCTICKETING@111.100:ErrMaxSendLimitReachedThe size of the attachments exceed the allowable limit of 10 MB.
FSCTICKETING@111.100:ErrMultipleActiveAgreementsOnly one active service agreement per Teamroom allowed.
FSCTICKETING@111.100:ErrMultiplePrioritiesDefinedDefinition for priorities has to be unique.
FSCTICKETING@111.100:ErrNoActiveAgreementNo active service agreement for this Teamroom available.
FSCTICKETING@111.100:ErrNoChargingPointsLeftThe contingent of ticketing points in this service agreement is consumed. Please get in touch with your support contact.
FSCTICKETING@111.100:ErrNoCustomerMailDefinedYou have no access to read the email address of this customer. Please enter a valid email address, which will be used for answers to the customer within this ticket.
FSCTICKETING@111.100:ErrNoWorkflowLicensedTo use advanced mode you have to license workflow.
FSCTICKETING@111.100:ErrNotAuthorizedToCreateTicketYou are not authorized to create the ticket.
FSCTICKETING@111.100:ErrNotEnoughChargingPointsForPriorityYou can’t create a ticket with this priority in the selected service agreement anymore, because the contingent of ticketing points is not sufficient. Please get in touch with your support contact or try choosing another priority.
FSCTICKETING@111.100:ErrOneTeamRoomPerCustomerYou can only have one Teamroom for all customers.
FSCTICKETING@111.100:ErrPriorityNotDefinedThe choosen priority is not defined in the current service agreement.
FSCTICKETING@111.100:ErrProductChangeNoSupportMemberYou have to be a member of the support team to request a product change for this ticket.
FSCTICKETING@111.100:ErrTicketCannotBeDeletedTickets can not be deleted!
FSCTICKETING@111.100:ErrWrongEmailDomain"%1$s" contains an e-mail with an invalid domain. Possible domains are: %2$s
FSCTICKETING@111.100:ErrWrongNotificationSettingsThe settings for the notification "%s" are not correct.
FSCTICKETING@111.100:FormHotfix
FSCTICKETING@111.100:FormProductChange
FSCTICKETING@111.100:FormProductChangeSearch
FSCTICKETING@111.100:FormReport
FSCTICKETING@111.100:FormReportStatistics
FSCTICKETING@111.100:FormServiceAgreementConstructor
FSCTICKETING@111.100:FormServiceAgreementCustomer
FSCTICKETING@111.100:FormServiceAgreementDisplayOptionsCustomer
FSCTICKETING@111.100:FormServiceAgreementDisplayOptionsEngineer
FSCTICKETING@111.100:FormServiceAgreementEngineer
FSCTICKETING@111.100:FormServiceAgreementSearchCustomer
FSCTICKETING@111.100:FormServiceAgreementSearchEngineer
FSCTICKETING@111.100:FormServiceTicketConstructor
FSCTICKETING@111.100:FormServiceTicketContentView
FSCTICKETING@111.100:FormServiceTicketCustomer
FSCTICKETING@111.100:FormServiceTicketDisplayOptionsCustomer
FSCTICKETING@111.100:FormServiceTicketDisplayOptionsEngineer
FSCTICKETING@111.100:FormServiceTicketEngineer
FSCTICKETING@111.100:FormServiceTicketOpenObjectEngineer
FSCTICKETING@111.100:FormServiceTicketSearchCustomer
FSCTICKETING@111.100:FormServiceTicketSearchEngineer
FSCTICKETING@111.100:MenuCloseServiceTicketClose Ticket
FSCTICKETING@111.100:MenuConfirmClosedTicketSeen
FSCTICKETING@111.100:MenuConfirmTicketReopeningConfirm
FSCTICKETING@111.100:MenuCopyTicketTeamRoomsAppCopy Ticket Teamrooms to Clipboard
FSCTICKETING@111.100:MenuCreateProductChangeAppRequest Product Change
FSCTICKETING@111.100:MenuCreateTicketCreate Ticket
FSCTICKETING@111.100:MenuDeclineTicketReopeningDecline
FSCTICKETING@111.100:MenuOpenPropertiesReadOnlyProperties
FSCTICKETING@111.100:MenuOrganizeCustomerAppDefine customers
FSCTICKETING@111.100:MenuRecalculateServiceChargeRecalculate Ticketing Points
FSCTICKETING@111.100:MenuReopenServiceTicketReopen Ticket
FSCTICKETING@111.100:MenuReplyAppAnswer
FSCTICKETING@111.100:MenuRequestReopeningServiceTicketRequest Reopening of Ticket
FSCTICKETING@111.100:MenuSendTestNotificationEMailsSend Test Notification E-Mails
FSCTICKETING@111.100:ObjectCreateTicket
FSCTICKETING@111.100:PageHotfixContent
FSCTICKETING@111.100:PageHotfixGeneral
FSCTICKETING@111.100:PageHotfixInstallDescription
FSCTICKETING@111.100:PageHotfixProtocol
FSCTICKETING@111.100:PageProductChange
FSCTICKETING@111.100:PageProductChangeSearch
FSCTICKETING@111.100:PageReport
FSCTICKETING@111.100:PageReportDetails
FSCTICKETING@111.100:PageReportStatistics
FSCTICKETING@111.100:PageReportTickets
FSCTICKETING@111.100:PageSendTestNotificationEMails
FSCTICKETING@111.100:PageServiceAgreementAddCustomer
FSCTICKETING@111.100:PageServiceAgreementAdvanced
FSCTICKETING@111.100:PageServiceAgreementBackground
FSCTICKETING@111.100:PageServiceAgreementBackgroundSearch
FSCTICKETING@111.100:PageServiceAgreementConstructor
FSCTICKETING@111.100:PageServiceAgreementConstructorAdvanced
FSCTICKETING@111.100:PageServiceAgreementCustomer
FSCTICKETING@111.100:PageServiceAgreementEnableEMailNotification
FSCTICKETING@111.100:PageServiceAgreementEngineer
FSCTICKETING@111.100:PageServiceAgreementNotification
FSCTICKETING@111.100:PageServiceAgreementNotificationSearch
FSCTICKETING@111.100:PageServiceAgreementSLA
FSCTICKETING@111.100:PageServiceAgreementSLASearch
FSCTICKETING@111.100:PageServiceAgreementSearch
FSCTICKETING@111.100:PageServiceAgreementTeamRooms
FSCTICKETING@111.100:PageServiceAgreementTickets
FSCTICKETING@111.100:PageServiceTicketConstructor
FSCTICKETING@111.100:PageServiceTicketContentViewHeader
FSCTICKETING@111.100:PageServiceTicketDetailsCustomer
FSCTICKETING@111.100:PageServiceTicketDetailsEngineer
FSCTICKETING@111.100:PageServiceTicketDetailsSearch
FSCTICKETING@111.100:PageServiceTicketGeneralAdvancedCustomer
FSCTICKETING@111.100:PageServiceTicketGeneralAdvancedEngineer
FSCTICKETING@111.100:PageServiceTicketGeneralSearch
FSCTICKETING@111.100:PageServiceTicketGeneralSimpleCustomer
FSCTICKETING@111.100:PageServiceTicketGeneralSimpleEngineer
FSCTICKETING@111.100:PageServiceTicketHistoryEngineer
FSCTICKETING@111.100:PageServiceTicketHistorySearch
FSCTICKETING@111.100:PageServiceTicketProductChangesCustomer
FSCTICKETING@111.100:PageServiceTicketProductChangesEngineer
FSCTICKETING@111.100:PageServiceTicketRatingEngineer
FSCTICKETING@111.100:PageServiceTicketRatingSearch
FSCTICKETING@111.100:PageServiceTicketReply
FSCTICKETING@111.100:PageServiceTicketSetResponsibleUser
FSCTICKETING@111.100:ReopeningRequested
FSCTICKETING@111.100:ReportCopyReportApp
FSCTICKETING@111.100:ReportGenerateSupportReportApp
FSCTICKETING@111.100:ReportSetRestrictions
FSCTICKETING@111.100:ReportShowSupportReport
FSCTICKETING@111.100:ServiceAgreementCopyObjectApp
FSCTICKETING@111.100:ServiceAgreementCopyTicketTeamRoomsApp
FSCTICKETING@111.100:ServiceAgreementInitializeCreatedObject
FSCTICKETING@111.100:ServiceAgreementOrganizeCustomerApp
FSCTICKETING@111.100:ServiceDeskDashboardCreateTicket
FSCTICKETING@111.100:ServiceDeskWebServiceTicketing
FSCTICKETING@111.100:ServiceTicketAddRemark
FSCTICKETING@111.100:ServiceTicketCloseServiceTicket
FSCTICKETING@111.100:ServiceTicketConfirmClosedTicket
FSCTICKETING@111.100:ServiceTicketCreateDefectApp
FSCTICKETING@111.100:ServiceTicketCreateProductChangeApp
FSCTICKETING@111.100:ServiceTicketCreateStoryApp
FSCTICKETING@111.100:ServiceTicketDeclineReopening
FSCTICKETING@111.100:ServiceTicketDeclineTicketReopening
FSCTICKETING@111.100:ServiceTicketDocDefService Ticket Document Definition
FSCTICKETING@111.100:ServiceTicketInitializeCreatedObject
FSCTICKETING@111.100:ServiceTicketOpenObject
FSCTICKETING@111.100:ServiceTicketOpenPropertiesReadOnly
FSCTICKETING@111.100:ServiceTicketReopenServiceTicket
FSCTICKETING@111.100:ServiceTicketReply
FSCTICKETING@111.100:ServiceTicketReplyApp
FSCTICKETING@111.100:ServiceTicketRequestReopeningServiceTicket
FSCTICKETING@111.100:ServiceTicketSendTestNotificationEMails
FSCTICKETING@111.100:ServiceTicketSetRequestInProgress
FSCTICKETING@111.100:ServiceTicketSetResponsibleUser
FSCTICKETING@111.100:ServiceTicketSetSRResponsibleUser
FSCTICKETING@111.100:ShowPropertiesProperties
FSCTICKETING@111.100:StrARActionWaitingSinceAction by the Support Team Pending Since
FSCTICKETING@111.100:StrARAnswerButtonReply
FSCTICKETING@111.100:StrARCustomerCustomer
FSCTICKETING@111.100:StrAROpenProductChangeOpen Product Change
FSCTICKETING@111.100:StrAROpenTicketOpen Ticket
FSCTICKETING@111.100:StrARPCCreatedA product change has been requested for your ticket "%1$s".
FSCTICKETING@111.100:StrARPCCreatedTitleProduct Change Requested
FSCTICKETING@111.100:StrARPCStateChangedThe state of the product change "%1$s" was changed from "%2$s" to "%3$s".
FSCTICKETING@111.100:StrARPCStateChangedTitleProduct Change State
FSCTICKETING@111.100:StrARPCVersionPlannedThe product change "%1$s" has been planned for the version "%2$s".
FSCTICKETING@111.100:StrARPCVersionPlannedTitlePlanned Version for the Product Change
FSCTICKETING@111.100:StrARServiceAgreementService Agreement
FSCTICKETING@111.100:StrARTicketIdTicket ID
FSCTICKETING@111.100:StrARTicketPriorityPriority
FSCTICKETING@111.100:StrAdvancedModeAdvanced Mode
FSCTICKETING@111.100:StrAttendanceNameDefault Attendance
FSCTICKETING@111.100:StrCopy (Copy)
FSCTICKETING@111.100:StrDisableEMailNotificationDisable E-Mail Notification
FSCTICKETING@111.100:StrEMailHeaderYour Ticket
FSCTICKETING@111.100:StrEMailSubjectNews about your ticket
FSCTICKETING@111.100:StrEasyModeEasy Mode
FSCTICKETING@111.100:StrHeadsUpTicketsTickets
FSCTICKETING@111.100:StrLabelAddReferencesAttachments
FSCTICKETING@111.100:StrLabelBoViewRemarksCommunication
FSCTICKETING@111.100:StrLabelEnterRemarkMessage
FSCTICKETING@111.100:StrLabelSrUserEMailCustomer's E-Mail Address
FSCTICKETING@111.100:StrLabelSrUserNameCustomer Name
FSCTICKETING@111.100:StrObsolete(Obsolete)
FSCTICKETING@111.100:StrProductChangeRequestedA product change has been requested
FSCTICKETING@111.100:StrReportAllPrioritiesTotal
FSCTICKETING@111.100:StrReportClosedTicketsClosed Tickets
FSCTICKETING@111.100:StrReportFirstReactionSLA - First Reaction (%%)
FSCTICKETING@111.100:StrReportGeneralGeneral
FSCTICKETING@111.100:StrReportInProgressTicketsTickets With State "Work in Progress"
FSCTICKETING@111.100:StrReportLongRunningTicketsOpen Tickets Since at Least 2 Months
FSCTICKETING@111.100:StrReportNewTicketsNew Tickets
FSCTICKETING@111.100:StrReportNewTicketsPerEmployeeNew Tickets per Responsible Support Engineer
FSCTICKETING@111.100:StrReportNewTicketsPerServiceAgreementNew Tickets per Service Agreement
FSCTICKETING@111.100:StrReportPrioritiesPriority
FSCTICKETING@111.100:StrReportPriorityCriticalA - Critical
FSCTICKETING@111.100:StrReportPriorityImportantC - Important
FSCTICKETING@111.100:StrReportPriorityUrgentB - Urgent
FSCTICKETING@111.100:StrReportQualifiedReactionSLA - Qualified Reaction (%%)
FSCTICKETING@111.100:StrReportRatingQualityFeedback to Quality of Answers
FSCTICKETING@111.100:StrReportRatingTimesFeedback to Answer Times
FSCTICKETING@111.100:StrReportRatingsAverage Customer Ratings
FSCTICKETING@111.100:StrReportTicketsContactDurationAverage Time for First Answer
FSCTICKETING@111.100:StrReportTicketsCustomerWaitTimeTickets With State "Waiting for Customer" Since at Least 1 Week
FSCTICKETING@111.100:StrReportTicketsSupportWaitTimeTickets With State "Work in Progress" Since at Least 1 Week
FSCTICKETING@111.100:StrServiceAgreementCreationCongratulations! Ticketing can now immediately be used by you and your Support team. You can create or answer Tickets within the Teamroom(s) of your Service Agreement.
FSCTICKETING@111.100:StrTestEMailTest E-Mail
FSCTICKETING@111.100:StrTicketAppliesToApplies to
FSCTICKETING@111.100:StrTicketFromResponse from Customer
FSCTICKETING@111.100:StrTicketPriorityChangedThe priority was changed from "%1$s" to "%2$s".
FSCTICKETING@111.100:StrTicketPriorityRemovedThe priority was removed.
FSCTICKETING@111.100:StrTicketPrioritySetThe priority was set to "%1$s".
FSCTICKETING@111.100:StrTicketReopenedReopened by %1$s
FSCTICKETING@111.100:StrTicketReopeningConfirmedReopening confirmed by %1$s
FSCTICKETING@111.100:StrTicketReopeningDeclinedReopening declined by %1$s
FSCTICKETING@111.100:StrTicketReopeningRequestedReopening Requested by %1$s
FSCTICKETING@111.100:StrTicketsWithoutPeriodAll Tickets (Created Before, During and After Defined Period)
FSCTICKETING@111.100:SymbolAppTicketingSymbol Ticketing
FSCTICKETING@111.100:SymbolHotfix
FSCTICKETING@111.100:SymbolProductChangeSymbol Product Change
FSCTICKETING@111.100:TaskPaneServiceTicketActivities
FSCTICKETING@111.100:TaskPaneServiceTicketMenus
FSCTICKETING@111.100:TicketingWebServiceTicketing (HeadsUp)

FSCTICKETING@111.100:ARCustomerReminder (Active Report for Customer Reminder)

Additional Information

Additional Scripts: FSCFOLIO@1.1001:CommonARScripts, FSCFOLIOCLOUD@1.1001:CloudARScripts
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ARDelayReminder (Active Report for Delay Reminder)

Additional Information

Additional Scripts: FSCFOLIO@1.1001:CommonARScripts, FSCFOLIOCLOUD@1.1001:CloudARScripts
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ARPCStateChanged

Additional Information

Additional Scripts: FSCFOLIO@1.1001:CommonARScripts, FSCFOLIOCLOUD@1.1001:CloudARScripts
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ARResponseReminder (Active Report for Responsereminder)

Additional Information

Additional Scripts: FSCFOLIO@1.1001:CommonARScripts, FSCFOLIOCLOUD@1.1001:CloudARScripts
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ARStateChanged (E-Mail Template (State Changed))

Additional Information

Additional Scripts: FSCFOLIO@1.1001:CommonARScripts, FSCFOLIOCLOUD@1.1001:CloudARScripts
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:AppCategoryAppFSCTICKETING (Ticketing)

Instance of the app category

Additional Information

Apps: FSCTICKETING@111.100:AppFSCTICKETING
Templates: FSCTICKETING@111.100:ServiceAgreement, FSCTICKETING@111.100:ServiceTicket, FSCTICKETING@111.100:Hotfix, FSCTICKETING@111.100:ProductChange, FSCTICKETING@111.100:Report
Symbol: FSCTICKETING@111.100:SymbolAppTicketing
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:AppFSCTICKETING (Ticketing)

Instance of the app

Additional Information

Symbol: COODESK@1.1:SymbolAppTicketing
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:CheckProductChangeState

Additional Information

Execution Type: AET_USERTASK
Workflow Priority: WFPR_MIDDLE
Started Activities Remain in All Worklists: false
Symbol: COODESK@1.1:SymbolSupportRequest
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:CtxMenuServiceTicket

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
List of Menu Entries: FSCTICKETING@111.100:MenuConfirmClosedTicket, FSCSERVICEDESK@111.100:MenuSetSRResponsibleUser, FSCTICKETING@111.100:MenuReplyApp, FSCTICKETING@111.100:MenuCloseServiceTicket, FSCSERVICEDESK@111.100:MenuForwardSupportRequest, FSCSERVICEDESK@111.100:MenuFinalizeSupportRequest, FSCSERVICEDESK@111.100:MenuSetRequestInProgress, FSCSERVICEDESK@111.100:MenuAddRemark, FSCSERVICEDESK@111.100:MenuMarkAsPossibleSolution, FSCTICKETING@111.100:MenuReopenServiceTicket, FSCTICKETING@111.100:MenuRequestReopeningServiceTicket, FSCTICKETING@111.100:MenuConfirmTicketReopening, FSCTICKETING@111.100:MenuDeclineTicketReopening, FSCTICKETING@111.100:MenuSendTestNotificationEMails, COODESK@1.1:MenuSeparator, FSCSERVICEDESK@111.100:MenuCreateStoryApp, FSCSERVICEDESK@111.100:MenuCreateDefectApp, FSCTICKETING@111.100:MenuCreateProductChangeApp, FSCSERVICEDESK@111.100:MenuCreateRFC, FSCSERVICEDESK@111.100:MenuCreateProblemRecord, COODESK@1.1:MenuSeparator, COODESK@1.1:MenuEditCopy, COOMAPI@1.1:MenuObjectSendShare, FSCSERVICEDESK@111.100:MenuSupportRequestProperties, FSCTICKETING@111.100:MenuOpenPropertiesReadOnly


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FSCTICKETING@111.100:DeadlineCheckPCStateDaily (Deadline for Daily Checking the State of the Product Change)

Additional Information

Processing: PT_FIRST
Duration: DD_DEFAULT
Remove Processed Entries: true
Type: ET_DT_GENERAL
Executing User: PU_CALCULATE
Allow Multiple Entries: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:DeadlineCheckPCStateWeekly (Deadline for Weekly Checking the State of the Product Change)

Additional Information

Processing: PT_FIRST
Duration: DD_DEFAULT
Remove Processed Entries: true
Type: ET_DT_GENERAL
Executing User: PU_CALCULATE
Allow Multiple Entries: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:DeadlineEscalateCustomerWaitTime (Deadline for E-Mail Escalation of customer wait time)

Additional Information

Duration: DD_VERYSHORT
Remove Processed Entries: true
Type: ET_DT_GENERAL
Executing User: PU_CALCULATE
Allow Multiple Entries: true
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:DeadlineEscalateFirstReaction (Deadline for E-Mail Escalation of first reaction)

Additional Information

Duration: DD_VERYSHORT
Remove Processed Entries: true
Type: ET_DT_GENERAL
Executing User: PU_CALCULATE
Allow Multiple Entries: true
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:DeadlineEscalateQualifiedReaction (Deadline for E-Mail Escalation of qualified reaction)

Additional Information

Duration: DD_VERYSHORT
Remove Processed Entries: true
Type: ET_DT_GENERAL
Executing User: PU_CALCULATE
Allow Multiple Entries: true
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:DeadlineEscalateSupportWaitTime (Deadline for E-Mail Escalation of support wait time)

Additional Information

Duration: DD_VERYSHORT
Remove Processed Entries: true
Type: ET_DT_GENERAL
Executing User: PU_CALCULATE
Allow Multiple Entries: true
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:DialogCloseSupportRequest (Close Ticket)

Additional Information

Catch Errors: true
Type of Value: VALUETYPE_VALUE
Automatic Store: true
Automatic Lock: true
View: FSCSERVICEDESK@111.100:FormCloseSupportRequest
Application View Type: EDITTYPE_EDIT
Automatic Load: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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FSCTICKETING@111.100:DialogCreateTicket (Create Ticket)

Additional Information

Catch Errors: true
Type of Value: VALUETYPE_VALUE
Automatic Store: true
Automatic Lock: true
View: FSCTICKETING@111.100:FormServiceTicketConstructor
Application View Type: EDITTYPE_EDIT
Automatic Load: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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FSCTICKETING@111.100:DialogOrganizeCustomer (Organize Customer)

Additional Information

Catch Errors: true
Type of Value: VALUETYPE_VALUE
Automatic Store: true
Automatic Lock: true
View: FSCTICKETING@111.100:PageServiceAgreementAddCustomer
Application View Type: EDITTYPE_EDIT
Automatic Load: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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FSCTICKETING@111.100:DialogPostStoryCreate (Request Product Change)

Additional Information

Catch Errors: true
Type of Value: VALUETYPE_VALUE
Automatic Store: true
Automatic Lock: true
Application View Type: EDITTYPE_EDIT
Automatic Load: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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FSCTICKETING@111.100:DialogSaveServiceTicketReply (Add Remark)

Additional Information

Catch Errors: true
Type of Value: VALUETYPE_VALUE
Automatic Store: true
Automatic Lock: true
View: FSCTICKETING@111.100:PageServiceTicketReply
Application View Type: EDITTYPE_EDIT
Automatic Load: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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FSCTICKETING@111.100:DialogSendServiceTicketReply (Answer)

Additional Information

Catch Errors: true
Type of Value: VALUETYPE_VALUE
Automatic Store: true
Automatic Lock: true
View: FSCTICKETING@111.100:PageServiceTicketReply
Application View Type: EDITTYPE_EDIT
Automatic Load: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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FSCTICKETING@111.100:DialogSendTestNotificationEMails (Send Test Notification E-Mails)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Automatic Load: false
Automatic Lock: false
Application View Type: EDITTYPE_EDIT
View: FSCTICKETING@111.100:PageSendTestNotificationEMails
View Page as: PAGEMODE_CONFIRM
Catch Errors: true
Automatic Store: false
Type of Value: VALUETYPE_VALUE


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FSCTICKETING@111.100:DialogServiceAgreementCreate (Create Service Agreement)

Additional Information

Catch Errors: true
Type of Value: VALUETYPE_VALUE
Automatic Store: true
Automatic Lock: true
View: FSCTICKETING@111.100:FormServiceAgreementConstructor
Application View Type: EDITTYPE_EDIT
Automatic Load: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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FSCTICKETING@111.100:DialogServiceAgreementCreateFinish (Create Service Agreement)

Additional Information

Catch Errors: true
Type of Value: VALUETYPE_VALUE
Automatic Store: true
Automatic Lock: true
Application View Type: EDITTYPE_EDIT
Automatic Load: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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FSCTICKETING@111.100:DialogServiceTicketSetResponsibleUser (Set Responsible Ticket Engineer)

Additional Information

Catch Errors: true
Type of Value: VALUETYPE_VALUE
Automatic Store: true
Automatic Lock: true
View: FSCTICKETING@111.100:PageServiceTicketSetResponsibleUser
Application View Type: EDITTYPE_EDIT
Automatic Load: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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FSCTICKETING@111.100:DialogSetRestrictionsTicketReport (Set Restrictions)

Additional Information

Catch Errors: true
Type of Value: VALUETYPE_VALUE
Automatic Store: true
Automatic Lock: true
View: FSCTICKETING@111.100:PageReport
Application View Type: EDITTYPE_EDIT
Automatic Load: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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FSCTICKETING@111.100:DialogShowReport (<~objname~>)

Additional Information

Catch Errors: true
Type of Value: VALUETYPE_VALUE
Automatic Store: true
Automatic Lock: true
View: FSCTICKETING@111.100:FormReportStatistics
Application View Type: EDITTYPE_EDIT
Automatic Load: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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FSCTICKETING@111.100:ErrAgreementCannotBeDeleted (Service agreement can not be deleted because of assigned Teamrooms. Dissolve the Ticket Teamrooms first.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrChargingPointsExceedMaxValue (Value exceeds maximum value of charging points.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrEMailNotification (An error occurred during the send operation. To avoid the loss of data the message has already been stored in this ticket.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrHotfixNoSupportMember (This ticket can only be assigned to the hotfix by the responsible support agent/team.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrInsufficientRights (You have insufficient rights (full control) for at least one of the Teamrooms for the tickets.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrMaxSendLimitReached (The size of the attachments exceed the allowable limit of 10 MB.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrMultipleActiveAgreements (Only one active service agreement per Teamroom allowed.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrMultiplePrioritiesDefined (Definition for priorities has to be unique.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrNoActiveAgreement (No active service agreement for this Teamroom available.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrNoChargingPointsLeft (The contingent of ticketing points in this service agreement is consumed. Please get in touch with your support contact.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrNoCustomerMailDefined (You have no access to read the email address of this customer. Please enter a valid email address, which will be used for answers to the customer within this ticket.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrNoWorkflowLicensed (To use advanced mode you have to license workflow.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrNotAuthorizedToCreateTicket (You are not authorized to create the ticket.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrNotEnoughChargingPointsForPriority (You can’t create a ticket with this priority in the selected service agreement anymore, because the contingent of ticketing points is not sufficient. Please get in touch with your support contact or try choosing another priority.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrOneTeamRoomPerCustomer (You can only have one Teamroom for all customers.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrPriorityNotDefined (The choosen priority is not defined in the current service agreement.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrProductChangeNoSupportMember (You have to be a member of the support team to request a product change for this ticket.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrTicketCannotBeDeleted (Tickets can not be deleted!)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrWrongEmailDomain ("%1$s" contains an e-mail with an invalid domain. Possible domains are: %2$s)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ErrWrongNotificationSettings (The settings for the notification "%s" are not correct.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:FormHotfix

Additional Information

Form Pages: FSCTICKETING@111.100:PageHotfixGeneral, FSCTICKETING@111.100:PageHotfixProtocol, FSCTICKETING@111.100:PageHotfixInstallDescription, FSCTICKETING@111.100:PageHotfixContent
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: false


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FSCTICKETING@111.100:FormProductChange

Additional Information

Form Pages: FSCTICKETING@111.100:PageProductChange
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: false


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FSCTICKETING@111.100:FormProductChangeSearch

Additional Information

Form Pages: FSCTICKETING@111.100:PageProductChangeSearch
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: false


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FSCTICKETING@111.100:FormReport

Additional Information

Form Pages: FSCTICKETING@111.100:PageReport
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: true


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FSCTICKETING@111.100:FormReportStatistics

Additional Information

Form Pages: FSCTICKETING@111.100:PageReportStatistics, FSCTICKETING@111.100:PageReportDetails, FSCTICKETING@111.100:PageReportTickets
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: false


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FSCTICKETING@111.100:FormServiceAgreementConstructor

Additional Information

Form Pages: FSCTICKETING@111.100:PageServiceAgreementConstructor, FSCTICKETING@111.100:PageServiceAgreementConstructorAdvanced
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: true


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FSCTICKETING@111.100:FormServiceAgreementCustomer

Additional Information

Form Pages: FSCTICKETING@111.100:PageServiceAgreementCustomer
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: false


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FSCTICKETING@111.100:FormServiceAgreementDisplayOptionsCustomer

Additional Information

Form Pages: FSCTICKETING@111.100:PageServiceAgreementCustomer
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: false


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FSCTICKETING@111.100:FormServiceAgreementDisplayOptionsEngineer

Additional Information

Form Pages: FSCTICKETING@111.100:PageServiceAgreementAdvanced, FSCTICKETING@111.100:PageServiceAgreementSLA, FSCTICKETING@111.100:PageServiceAgreementNotification, FSCTICKETING@111.100:PageServiceAgreementBackground
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: true


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FSCTICKETING@111.100:FormServiceAgreementEngineer

Additional Information

Form Pages: FSCTICKETING@111.100:PageServiceAgreementEngineer, FSCTICKETING@111.100:PageServiceAgreementAdvanced, FSCTICKETING@111.100:PageServiceAgreementTeamRooms, FSCTICKETING@111.100:PageServiceAgreementSLA, FSCTICKETING@111.100:PageServiceAgreementNotification, FSCTICKETING@111.100:PageServiceAgreementBackground, FSCTICKETING@111.100:PageServiceAgreementTickets, FSCFOLIOCLOUDGUI@1.1001:PageGeneral, FSCFOLIOGUI@1.1001:PageRemarks, FSCFOLIOCLOUDGUI@1.1001:PageVersions, COOATTREDIT@1.1:PageSecurity
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: false


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FSCTICKETING@111.100:FormServiceAgreementSearchCustomer

Additional Information

Form Pages: FSCTICKETING@111.100:PageServiceAgreementSearch
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: false


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FSCTICKETING@111.100:FormServiceAgreementSearchEngineer

Additional Information

Form Pages: FSCTICKETING@111.100:PageServiceAgreementSearch, FSCTICKETING@111.100:PageServiceAgreementTeamRooms, FSCTICKETING@111.100:PageServiceAgreementSLASearch, FSCTICKETING@111.100:PageServiceAgreementNotificationSearch, FSCTICKETING@111.100:PageServiceAgreementBackgroundSearch
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: true


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FSCTICKETING@111.100:FormServiceTicketConstructor

Additional Information

Form Pages: FSCTICKETING@111.100:PageServiceTicketConstructor
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: false


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FSCTICKETING@111.100:FormServiceTicketContentView

Additional Information

Form Pages: FSCTICKETING@111.100:PageServiceTicketContentViewHeader, FSCSERVICEDESK@111.100:PageSupportRequestContentView
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: false


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FSCTICKETING@111.100:FormServiceTicketCustomer

Additional Information

Form Pages: FSCTICKETING@111.100:PageServiceTicketGeneralSimpleCustomer, FSCTICKETING@111.100:PageServiceTicketGeneralAdvancedCustomer, FSCTICKETING@111.100:PageServiceTicketDetailsCustomer, FSCTICKETING@111.100:PageServiceTicketProductChangesCustomer
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: false


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FSCTICKETING@111.100:FormServiceTicketDisplayOptionsCustomer

Additional Information

Form Pages: FSCTICKETING@111.100:PageServiceTicketGeneralSimpleCustomer, FSCTICKETING@111.100:PageServiceTicketGeneralAdvancedCustomer, FSCTICKETING@111.100:PageServiceTicketDetailsCustomer, FSCTICKETING@111.100:PageServiceTicketProductChangesCustomer
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: false


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FSCTICKETING@111.100:FormServiceTicketDisplayOptionsEngineer

Additional Information

Form Pages: FSCTICKETING@111.100:PageServiceTicketGeneralSimpleEngineer, FSCTICKETING@111.100:PageServiceTicketGeneralAdvancedEngineer, FSCTICKETING@111.100:PageServiceTicketDetailsEngineer, FSCTICKETING@111.100:PageServiceTicketProductChangesEngineer, FSCTICKETING@111.100:PageServiceTicketHistoryEngineer, FSCTICKETING@111.100:PageServiceTicketRatingEngineer
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: true


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FSCTICKETING@111.100:FormServiceTicketEngineer

Additional Information

Form Pages: FSCTICKETING@111.100:PageServiceTicketGeneralSimpleEngineer, FSCTICKETING@111.100:PageServiceTicketGeneralAdvancedEngineer, FSCTICKETING@111.100:PageServiceTicketDetailsEngineer, FSCTICKETING@111.100:PageServiceTicketProductChangesEngineer, FSCTICKETING@111.100:PageServiceTicketHistoryEngineer, FSCTICKETING@111.100:PageServiceTicketRatingEngineer, FSCFOLIOCLOUDGUI@1.1001:PageGeneral, FSCFOLIOGUI@1.1001:PageRemarks, FSCFOLIOCLOUDGUI@1.1001:PageVersions, COOATTREDIT@1.1:PageSecurity
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: false


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FSCTICKETING@111.100:FormServiceTicketOpenObjectEngineer

Additional Information

Form Pages: FSCTICKETING@111.100:PageServiceTicketGeneralSimpleEngineer, FSCTICKETING@111.100:PageServiceTicketGeneralAdvancedEngineer, FSCTICKETING@111.100:PageServiceTicketDetailsEngineer, FSCTICKETING@111.100:PageServiceTicketProductChangesEngineer, FSCTICKETING@111.100:PageServiceTicketHistoryEngineer, FSCTICKETING@111.100:PageServiceTicketRatingEngineer
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: false


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FSCTICKETING@111.100:FormServiceTicketSearchCustomer

Additional Information

Form Pages: FSCTICKETING@111.100:PageServiceTicketGeneralSearch, FSCTICKETING@111.100:PageServiceTicketDetailsSearch
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: false


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FSCTICKETING@111.100:FormServiceTicketSearchEngineer

Additional Information

Form Pages: FSCTICKETING@111.100:PageServiceTicketGeneralSearch, FSCTICKETING@111.100:PageServiceTicketDetailsSearch, FSCTICKETING@111.100:PageServiceTicketHistorySearch, FSCTICKETING@111.100:PageServiceTicketRatingSearch
Generic View: false
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Display Inherited Pages: true


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FSCTICKETING@111.100:MenuCloseServiceTicket (Close Ticket)

Additional Information

Action: FSCTICKETING@111.100:CloseServiceTicketSelected
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Action to Build Dynamic Menu: FSCTICKETING@111.100:GetMenuCloseServiceTicket


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FSCTICKETING@111.100:MenuConfirmClosedTicket (Seen)

Additional Information

Action: FSCTICKETING@111.100:ConfirmClosedTicketSelected
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Action to Build Dynamic Menu: FSCTICKETING@111.100:GetMenuConfirmClosedTicket


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FSCTICKETING@111.100:MenuConfirmTicketReopening (Confirm)

Additional Information

Action: FSCTICKETING@111.100:ConfirmTicketReopeningSelected
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Action to Build Dynamic Menu: FSCTICKETING@111.100:GetMenuConfirmDeclineReopening


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FSCTICKETING@111.100:MenuCopyTicketTeamRoomsApp (Copy Ticket Teamrooms to Clipboard)

Additional Information

Action: FSCTICKETING@111.100:CopyTicketTeamRoomsAppSelected
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:MenuCreateProductChangeApp (Request Product Change)

Additional Information

Action: FSCTICKETING@111.100:CreateProductChangeAppSelected
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Action to Build Dynamic Menu: FSCTICKETING@111.100:GetMenuCreateProductChangeApp


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FSCTICKETING@111.100:MenuCreateTicket (Create Ticket)

Additional Information

Action: FSCTICKETING@111.100:CreateTicket
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:MenuDeclineTicketReopening (Decline)

Additional Information

Action: FSCTICKETING@111.100:DeclineTicketReopeningSelected
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Action to Build Dynamic Menu: FSCTICKETING@111.100:GetMenuConfirmDeclineReopening


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FSCTICKETING@111.100:MenuOpenPropertiesReadOnly (Properties )

Additional Information

Action: FSCTICKETING@111.100:OpenPropertiesReadOnlySelected
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Action to Build Dynamic Menu: FSCTICKETING@111.100:GetMenuOpenPropertiesReadOnly


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FSCTICKETING@111.100:MenuOrganizeCustomerApp (Define customers)

Additional Information

Action: FSCTICKETING@111.100:OrganizeCustomerAppSelected
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:MenuRecalculateServiceCharge (Recalculate Ticketing Points)

Additional Information

Action: FSCTICKETING@111.100:RecalculateServiceChargeSelected
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:MenuReopenServiceTicket (Reopen Ticket)

Additional Information

Action: FSCTICKETING@111.100:ReopenServiceTicketSelected
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Action to Build Dynamic Menu: FSCTICKETING@111.100:GetMenuReopenServiceTicket


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FSCTICKETING@111.100:MenuReplyApp (Answer)

Additional Information

Action: FSCTICKETING@111.100:ReplyAppSelected
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Action to Build Dynamic Menu: FSCTICKETING@111.100:GetMenuReply


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FSCTICKETING@111.100:MenuRequestReopeningServiceTicket (Request Reopening of Ticket)

Additional Information

Action: FSCTICKETING@111.100:RequestReopeningServiceTicketSelected
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Action to Build Dynamic Menu: FSCTICKETING@111.100:GetMenuRequestReopeningServiceTicket


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FSCTICKETING@111.100:MenuSendTestNotificationEMails (Send Test Notification E-Mails)

Additional Information

Action: FSCTICKETING@111.100:SendTestNotificationEMailsSelected
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Action to Build Dynamic Menu: FSCTICKETING@111.100:GetMenuSendTestNotificationEMails


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FSCTICKETING@111.100:ObjectCreateTicket

Additional Information

Transaction: TRANSACTION_NEW
Hints About Application Behavior: MH_NEEDSCURRENTVERSION
Symbol: COODESK@1.1:SymbolTicketNew
ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVAPP@1.1001:MenuPrototype


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FSCTICKETING@111.100:PageHotfixContent

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Symbol of Page: COODESK@1.1:SymbolContent


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FSCTICKETING@111.100:PageHotfixGeneral

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageHotfixInstallDescription

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Symbol of Page: COODESK@1.1:SymbolWorkList


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FSCTICKETING@111.100:PageHotfixProtocol

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Symbol of Page: COODESK@1.1:SymbolClock


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FSCTICKETING@111.100:PageProductChange

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageProductChangeSearch

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageReport

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Symbol of Page: COODESK@1.1:SymbolLog


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FSCTICKETING@111.100:PageReportDetails

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageReportStatistics

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageReportTickets

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageSendTestNotificationEMails

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceAgreementAddCustomer

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceAgreementAdvanced

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceAgreementBackground

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceAgreementBackgroundSearch

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceAgreementConstructor

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceAgreementConstructorAdvanced

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceAgreementCustomer

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceAgreementEnableEMailNotification

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceAgreementEngineer

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceAgreementNotification

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceAgreementNotificationSearch

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceAgreementSLA

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceAgreementSLASearch

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceAgreementSearch

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceAgreementTeamRooms

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceAgreementTickets

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceTicketConstructor

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceTicketContentViewHeader

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceTicketDetailsCustomer

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Symbol of Page: COODESK@1.1:SymbolTree


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FSCTICKETING@111.100:PageServiceTicketDetailsEngineer

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Symbol of Page: COODESK@1.1:SymbolTree


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FSCTICKETING@111.100:PageServiceTicketDetailsSearch

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceTicketGeneralAdvancedCustomer

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceTicketGeneralAdvancedEngineer

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceTicketGeneralSearch

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceTicketGeneralSimpleCustomer

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceTicketGeneralSimpleEngineer

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceTicketHistoryEngineer

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Symbol of Page: COODESK@1.1:SymbolLog


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FSCTICKETING@111.100:PageServiceTicketHistorySearch

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Symbol of Page: COODESK@1.1:SymbolLog


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FSCTICKETING@111.100:PageServiceTicketProductChangesCustomer

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Symbol of Page: COODESK@1.1:SymbolEditContent


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FSCTICKETING@111.100:PageServiceTicketProductChangesEngineer

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Symbol of Page: COODESK@1.1:SymbolOrganization


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FSCTICKETING@111.100:PageServiceTicketRatingEngineer

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true
Symbol of Page: COODESK@1.1:SymbolStarGrey


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FSCTICKETING@111.100:PageServiceTicketRatingSearch

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceTicketReply

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:PageServiceTicketSetResponsibleUser

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:ReopeningRequested

Additional Information

Execution Type: AET_USERTASK
Workflow Priority: WFPR_MIDDLE
Started Activities Remain in All Worklists: true
Symbol: COODESK@1.1:SymbolSupportRequest
ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:ReportCopyReportApp

Additional Information

Overlay Size: OVERLAYSIZE_MEDIUM
ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Target Window: TARGETWINDOW_OVERLAY


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FSCTICKETING@111.100:ReportGenerateSupportReportApp

Additional Information

ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ReportSetRestrictions

Additional Information

ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ReportShowSupportReport

Additional Information

ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceAgreementCopyObjectApp

Additional Information

Overlay Size: OVERLAYSIZE_MEDIUM
ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Target Window: TARGETWINDOW_OVERLAY


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FSCTICKETING@111.100:ServiceAgreementCopyTicketTeamRoomsApp

Additional Information

ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceAgreementInitializeCreatedObject

Additional Information

ACL Object: FSCVAPP@1.1001:DefaultApplicationACL


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FSCTICKETING@111.100:ServiceAgreementOrganizeCustomerApp

Additional Information

Hints About Application Behavior: MH_NEEDSCURRENTVERSION
ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceDeskDashboardCreateTicket

Additional Information

Hints About Application Behavior: MH_NEEDSCURRENTVERSION
Symbol: COODESK@1.1:SymbolTicketNew
ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVAPP@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceDeskWebService (Ticketing)

web service for creating tickets via app.telemetry

Additional Information

Commonly usable: true
ACL Object: COOSYSTEM@1.1:DefaultSeeInWebACL
Private: true


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FSCTICKETING@111.100:ServiceTicketAddRemark

Additional Information

ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceTicketCloseServiceTicket

Additional Information

Hints About Application Behavior: MH_NEEDSCURRENTVERSION
Symbol: COODESK@1.1:SymbolStateReleasedBlue
ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceTicketConfirmClosedTicket

Additional Information

Hints About Application Behavior: MH_NEEDSCURRENTVERSION
Symbol: COODESK@1.1:SymbolAccept
ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceTicketCreateDefectApp

Additional Information

ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceTicketCreateProductChangeApp

Additional Information

Hints About Application Behavior: MH_NEEDSCURRENTVERSION
Symbol: COODESK@1.1:SymbolEditContent
ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceTicketCreateStoryApp

Additional Information

ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceTicketDeclineReopening

Additional Information

ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Private: true


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FSCTICKETING@111.100:ServiceTicketDeclineTicketReopening

Additional Information

Hints About Application Behavior: MH_NEEDSCURRENTVERSION
Symbol: COODESK@1.1:SymbolDecline
ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceTicketDocDef (Service Ticket Document Definition)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:ServiceTicketInitializeCreatedObject

Additional Information

ACL Object: FSCVAPP@1.1001:DefaultApplicationACL


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FSCTICKETING@111.100:ServiceTicketOpenObject

Additional Information

ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype
Target Window: TARGETWINDOW_OVERLAY


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FSCTICKETING@111.100:ServiceTicketOpenPropertiesReadOnly

Additional Information

Symbol: COODESK@1.1:SymbolProperties
ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceTicketReopenServiceTicket

Additional Information

Symbol: COODESK@1.1:SymbolStateReopened
ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceTicketReply

Additional Information

ACL Object: FSCVAPP@1.1001:DefaultApplicationACL


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FSCTICKETING@111.100:ServiceTicketReplyApp

Additional Information

Hints About Application Behavior: MH_NEEDSCURRENTVERSION
Symbol: COODESK@1.1:SymbolSpeechBubbleNew
ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceTicketRequestReopeningServiceTicket

Additional Information

Hints About Application Behavior: MH_NEEDSCURRENTVERSION
Symbol: COODESK@1.1:SymbolStateReopened
ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceTicketSendTestNotificationEMails

Additional Information

Hints About Application Behavior: MH_NEEDSCURRENTVERSION
Symbol: COODESK@1.1:SymbolMail
ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceTicketSetRequestInProgress

Additional Information

ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ServiceTicketSetResponsibleUser

Additional Information

ACL Object: FSCVAPP@1.1001:DefaultApplicationACL


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FSCTICKETING@111.100:ServiceTicketSetSRResponsibleUser

Additional Information

ACL Object: FSCVAPP@1.1001:DefaultApplicationACL
Application Prototype: FSCVENV@1.1001:MenuPrototype


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FSCTICKETING@111.100:ShowProperties (Properties )

Additional Information

Catch Errors: true
Type of Value: VALUETYPE_VALUE
Automatic Store: true
Automatic Lock: true
View: FSCTICKETING@111.100:FormServiceTicketCustomer
Application View Type: EDITTYPE_VIEW
Automatic Load: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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FSCTICKETING@111.100:StrARActionWaitingSince (Action by the Support Team Pending Since)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrARAnswerButton (Reply)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrARCustomer (Customer)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrAROpenProductChange (Open Product Change)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrAROpenTicket (Open Ticket)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrARPCCreated (A product change has been requested for your ticket "%1$s".)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrARPCCreatedTitle (Product Change Requested)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrARPCStateChanged (The state of the product change "%1$s" was changed from "%2$s" to "%3$s".)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrARPCStateChangedTitle (Product Change State)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrARPCVersionPlanned (The product change "%1$s" has been planned for the version "%2$s".)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrARPCVersionPlannedTitle (Planned Version for the Product Change)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrARServiceAgreement (Service Agreement)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrARTicketId (Ticket ID)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrARTicketPriority (Priority)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrAdvancedMode (Advanced Mode)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrAttendanceName (Default Attendance)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrCopy ( (Copy))

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrDisableEMailNotification (Disable E-Mail Notification)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrEMailHeader (Your Ticket)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrEMailSubject (News about your ticket)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrEasyMode (Easy Mode)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrHeadsUpTickets (Tickets)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrLabelAddReferences (Attachments)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrLabelBoViewRemarks (Communication)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrLabelEnterRemark (Message)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrLabelSrUserEMail (Customer's E-Mail Address)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrLabelSrUserName (Customer Name)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrObsolete ((Obsolete))

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrProductChangeRequested (A product change has been requested)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportAllPriorities (Total)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportClosedTickets (Closed Tickets)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportFirstReaction (SLA - First Reaction (%%))

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportGeneral (General)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportInProgressTickets (Tickets With State "Work in Progress")

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportLongRunningTickets (Open Tickets Since at Least 2 Months)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportNewTickets (New Tickets)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportNewTicketsPerEmployee (New Tickets per Responsible Support Engineer)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportNewTicketsPerServiceAgreement (New Tickets per Service Agreement)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportPriorities (Priority)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportPriorityCritical (A - Critical)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportPriorityImportant (C - Important)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportPriorityUrgent (B - Urgent)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportQualifiedReaction (SLA - Qualified Reaction (%%))

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportRatingQuality (Feedback to Quality of Answers)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportRatingTimes (Feedback to Answer Times)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportRatings (Average Customer Ratings)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportTicketsContactDuration (Average Time for First Answer)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportTicketsCustomerWaitTime (Tickets With State "Waiting for Customer" Since at Least 1 Week)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrReportTicketsSupportWaitTime (Tickets With State "Work in Progress" Since at Least 1 Week)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrServiceAgreementCreation (Congratulations! Ticketing can now immediately be used by you and your Support team. You can create or answer Tickets within the Teamroom(s) of your Service Agreement.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrTestEMail (Test E-Mail)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrTicketAppliesTo (Applies to)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrTicketFrom (Response from Customer)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrTicketPriorityChanged (The priority was changed from "%1$s" to "%2$s".)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrTicketPriorityRemoved (The priority was removed.)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrTicketPrioritySet (The priority was set to "%1$s".)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrTicketReopened (Reopened by %1$s)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrTicketReopeningConfirmed (Reopening confirmed by %1$s)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrTicketReopeningDeclined (Reopening declined by %1$s)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrTicketReopeningRequested (Reopening Requested by %1$s)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:StrTicketsWithoutPeriod (All Tickets (Created Before, During and After Defined Period))

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true


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FSCTICKETING@111.100:SymbolAppTicketing (Symbol Ticketing)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:SymbolHotfix

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:SymbolProductChange (Symbol Product Change)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultAdministratorACL
Private: true


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FSCTICKETING@111.100:TaskPaneServiceTicket (Activities)

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
List of Menu Entries: FSCTICKETING@111.100:TaskPaneServiceTicketMenus, COODESK@1.1:TaskPaneGlobals


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FSCTICKETING@111.100:TaskPaneServiceTicketMenus

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
List of Menu Entries: FSCTICKETING@111.100:MenuConfirmClosedTicket, FSCSERVICEDESK@111.100:MenuSetSRResponsibleUser, FSCTICKETING@111.100:MenuReplyApp, FSCTICKETING@111.100:MenuCloseServiceTicket, FSCSERVICEDESK@111.100:MenuForwardSupportRequest, FSCSERVICEDESK@111.100:MenuFinalizeSupportRequest, FSCSERVICEDESK@111.100:MenuSetRequestInProgress, FSCSERVICEDESK@111.100:MenuAddRemark, FSCTICKETING@111.100:MenuReopenServiceTicket, FSCTICKETING@111.100:MenuRequestReopeningServiceTicket, FSCTICKETING@111.100:MenuConfirmTicketReopening, FSCTICKETING@111.100:MenuDeclineTicketReopening, COODESK@1.1:MenuSeparator, FSCSERVICEDESK@111.100:MenuCreateStoryApp, FSCSERVICEDESK@111.100:MenuCreateDefectApp, FSCTICKETING@111.100:MenuCreateProductChangeApp, FSCSERVICEDESK@111.100:MenuCreateRFC, FSCSERVICEDESK@111.100:MenuCreateProblemRecord, COODESK@1.1:MenuEditCopy, COOMAPI@1.1:MenuObjectSendShare, FSCSERVICEDESK@111.100:MenuSupportRequestProperties, FSCTICKETING@111.100:MenuOpenPropertiesReadOnly, FSCTIMETRAVEL@1.1001:MenuManageTimeTravel


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FSCTICKETING@111.100:TicketingWebService (Ticketing (HeadsUp))

web service for creating tickets via headsup

Additional Information

Commonly usable: true
Enable Passwords for Applications Without Expiration: true
ACL Object: COOSYSTEM@1.1:DefaultSeeInWebACL
Private: true


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