Object Class Service Agreement (FSCTICKETING@111.100:ServiceAgreement)

Object Class Hierarchy

COOSYSTEM@1.1:Object > COOSYSTEM@1.1:BasicObject > FSCTICKETING@111.100:ServiceAgreement

The service agreement is the configuration object for one customer

Additional Information

Private: true
Default Background Menu: COODESK@1.1:MenuRootWinContext
Compound: false
Action for Moving Objects: COODESK@1.1:DragIntoMove
Abstract: false
ACL Object: COOSYSTEM@1.1:DefaultGlobalACL
Symbol: COODESK@1.1:SymbolAgreement
Commonly usable: true
Base Class: COOSYSTEM@1.1:BasicObject
Action for Linking Objects: COODESK@1.1:DragIntoLink
Licensing Apps: FSCTICKETING@111.100:AppFSCTICKETING
Action for Copying Objects: COODESK@1.1:DragIntoCopy
Display Mode: DISP_LINES
Default Main Menu: COODESK@1.1:MenuRootFolder

Properties

ReferenceName
FSCTICKETING@111.100:saagreementtypeTeamroom Usage
FSCTICKETING@111.100:saattendanceService Level Definition
FSCTICKETING@111.100:sacategoriesAvailable Categories for Tickets
FSCTICKETING@111.100:sachargingpointsMaximum Ticketing Points
FSCTICKETING@111.100:sacheckpcstatedailyDaily Information About Product Changes for the Ticket Responsible
FSCTICKETING@111.100:sacheckpcstateweeklyWeekly Information About Product Changes for the Selected Team
FSCTICKETING@111.100:sacomponentsAvailable Components for Tickets
FSCTICKETING@111.100:sacreateteamroomsCreate Teamrooms
FSCTICKETING@111.100:sacustomerbccrecipientsBcc: Recipients
FSCTICKETING@111.100:sacustomerccrecipientsCc: Recipients
FSCTICKETING@111.100:sacustomerreminderconfigurationConfiguration for E-Mail Escalations ("Waiting for Customer" Since at Least 1 Week)
FSCTICKETING@111.100:sacustomersCustomer Contacts
FSCTICKETING@111.100:saemailanswerText Displayed Above Support Staff Message
FSCTICKETING@111.100:saemailheaderHeadline
FSCTICKETING@111.100:saemaillogoaltLogo Text
FSCTICKETING@111.100:saemaillogohrefLogo Link
FSCTICKETING@111.100:saemaillogolinkURL to Logo Image
FSCTICKETING@111.100:saemailnameText Displayed Above Ticket Name
FSCTICKETING@111.100:saemailopenrequestText Displayed in Reply Button
FSCTICKETING@111.100:saemailsubjectSubject
FSCTICKETING@111.100:sainfrastructureUsed Infrastructure
FSCTICKETING@111.100:saisactiveActive
FSCTICKETING@111.100:sanochargeablepointsTickets with 0 Ticketing Points
FSCTICKETING@111.100:sanumeratorService Agreement ID
FSCTICKETING@111.100:saorganisationOrganisation
FSCTICKETING@111.100:sapriorityattendancechargingPriority Definition
FSCTICKETING@111.100:saproductchangeprefixProduct Change ID Prefix
FSCTICKETING@111.100:sareplyaddressE-Mail Address for Replies
FSCTICKETING@111.100:saresponsibleSupport Agent/Team
FSCTICKETING@111.100:sasenderdisplaynameSender’s Display Name for Sent E-Mails
FSCTICKETING@111.100:sasenderemailSender E-Mail
FSCTICKETING@111.100:sasendpcnotificationsInform About Product Changes
FSCTICKETING@111.100:saslareminderconfigurationConfiguration for E-Mail Escalations (SLA)
FSCTICKETING@111.100:saticketprefixTicket ID Prefix
FSCTICKETING@111.100:saticketsTickets
FSCTICKETING@111.100:saticketteamroomsTicket Teamrooms
FSCTICKETING@111.100:sauseadvancedmodeAdvanced Mode
FSCTICKETING@111.100:sausechargingUse Ticket Limit
FSCTICKETING@111.100:sausedchargingpointsUsed Ticketing Points
FSCTICKETING@111.100:sauseemailnotificationE-Mail Notification
FSCTICKETING@111.100:sauseenrichedsubjectUse Enriched Subject
FSCTICKETING@111.100:sauseexpertmodeExpert Mode
FSCTICKETING@111.100:sausetypingUse Typing of Tickets
FSCTICKETING@111.100:savalidfromValid From
FSCTICKETING@111.100:savalidthruValid to
FSCTICKETING@111.100:sawebserviceuserWebservice Ticket Creator
FSCTICKETING@111.100:saweeklycheckouTeam for Weekly Information
FSCTICKETING@111.100:serviceagreement_ticketcontainerTicket Teamroom

Actions

ReferenceName
COODESK@1.1:UnshareObject
COOSYSTEM@1.1:AttrObjSecSet
COOSYSTEM@1.1:ObjectFinalizeCommit
COOSYSTEM@1.1:ObjectPrepareCommit
COOWF@1.1:DisplayActionsInWorkflowTaskPane
FSCFOLIOCLOUD@1.1001:CheckForInactiveContacts
FSCFOLIOCLOUD@1.1001:ObjectPrepareCommitPreWrapper
FSCTICKETING@111.100:AttrEmailSet
FSCTICKETING@111.100:AttrSACheckPCStateDailySet
FSCTICKETING@111.100:AttrSACheckPCStateWeeklySet
FSCTICKETING@111.100:AttrSASendPCNotificationsGet
FSCTICKETING@111.100:AttrSaCustomersSet
FSCTICKETING@111.100:AttrSaInfrastructureCopy
FSCTICKETING@111.100:AttrSaInfrastructureSet
FSCTICKETING@111.100:AttrSaIsActiveSet
FSCTICKETING@111.100:AttrSaResponsibleSet
FSCTICKETING@111.100:AttrSaSenderMailGet
FSCTICKETING@111.100:AttrSaTicketTeamRoomsDestructor
FSCTICKETING@111.100:AttrSaTicketTeamRoomsSet
FSCTICKETING@111.100:AttrSaUseChargingGet
FSCTICKETING@111.100:CheckPrioritiesDefined
FSCTICKETING@111.100:CheckRightsForTicketCreation
FSCTICKETING@111.100:CheckServiceAgreementFormVisibility
FSCTICKETING@111.100:CopyObjectApp
FSCTICKETING@111.100:CopyServiceAgreement
FSCTICKETING@111.100:CopyTicketTeamRoomsApp
FSCTICKETING@111.100:CreateTicketTeamRoom
FSCTICKETING@111.100:GetChargedPoints
FSCTICKETING@111.100:GetCustomerUsers
FSCTICKETING@111.100:GetNotChargableTickets
FSCTICKETING@111.100:HasCustomer
FSCTICKETING@111.100:IsResponsible
FSCTICKETING@111.100:OrganizeCustomerApp
FSCTICKETING@111.100:PatchTicketTeamroomSecurity
FSCTICKETING@111.100:RecalculateServiceCharge
FSCTICKETING@111.100:ValidateEscalationCustomerWaitTimeNotificationSettings
FSCTICKETING@111.100:ValidateEscalationFirstReactionNotificationSettings
FSCTICKETING@111.100:ValidateEscalationQualifiedReactionNotificationSettings
FSCTICKETING@111.100:ValidateEscalationSupportWaitTimeNotificationSettings
FSCTICKETING@111.100:ValidateStateChangedNotificationSettings

Properties

FSCTICKETING@111.100:saagreementtype (Teamroom Usage)

Additional Information

Private: true
Changeable in Installed Component: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: FSCTICKETING@111.100:ServiceAgreementType
Initialization Value: 8100
Changeable: true
Must Be Defined: true
Always Compute Filter Expression: true
Visible: true


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FSCTICKETING@111.100:saattendance (Service Level Definition)

Additional Information

Private: true
Access Types for Reading Property: COOSYSTEM@1.1:AccTypeReadComp
Changeable in Installed Component: true
Destructor Action: COOSYSTEM@1.1:AttrChildrenDestructor
Describes Child Relationship: true
Type: COOSYSTEM@1.1:OBJECT
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Possible Object Class: FSCSERVICEDESK@111.100:Attendance
Search for Allowed Classes Only: true
Access Types for Changing Property: COOSYSTEM@1.1:AccTypeChangeComp
Changeable: true
Action to Copy Property From Object: COOSYSTEM@1.1:NoOperation
Must Be Defined: false
Visible: true
Action Called Before Property of Version Is Saved: COOSYSTEM@1.1:AttrChildrenFixManualVersion


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FSCTICKETING@111.100:sacategories (Available Categories for Tickets)

Store categories as term.

Additional Information

Private: true
Access Types for Reading Property: COOSYSTEM@1.1:AccTypeReadComp
Changeable in Installed Component: true
Describes Child Relationship: true
Multiple Values (Overrides Type): true
Type: COOSYSTEM@1.1:OBJECTLISTUNIQ
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Possible Object Class: FSCTERM@1.1001:Term
Search for Allowed Classes Only: true
Access Types for Changing Property: COOSYSTEM@1.1:AccTypeChangeComp
Changeable: true
Must Be Defined: false
Visible: true
Action Called Before Property of Version Is Saved: COOSYSTEM@1.1:AttrChildrenFixManualVersion


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FSCTICKETING@111.100:sachargingpoints (Maximum Ticketing Points)

Additional Information

Private: true
Changeable in Installed Component: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:INTEGER
Maximum Length: 10
Changeable: true
Must Be Defined: false
Sign: false
Visible: true


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FSCTICKETING@111.100:sacheckpcstatedaily (Daily Information About Product Changes for the Ticket Responsible)

Additional Information

Type: COOSYSTEM@1.1:BOOLEAN
Changeable: true
Visible: true
Must Be Defined: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Action Called Before Property Is Saved: FSCTICKETING@111.100:AttrSACheckPCStateDailySet
Changeable in Installed Component: true


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FSCTICKETING@111.100:sacheckpcstateweekly (Weekly Information About Product Changes for the Selected Team)

Additional Information

Private: true
Changeable in Installed Component: true
Action Called Before Property Is Saved: FSCTICKETING@111.100:AttrSACheckPCStateWeeklySet
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:BOOLEAN
Initialization Value: false
Changeable: true
Must Be Defined: true
Visible: true


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FSCTICKETING@111.100:sacomponents (Available Components for Tickets)

Store components as term.

Additional Information

Private: true
Access Types for Reading Property: COOSYSTEM@1.1:AccTypeReadComp
Changeable in Installed Component: true
Describes Child Relationship: true
Multiple Values (Overrides Type): true
Type: COOSYSTEM@1.1:OBJECTLISTUNIQ
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Possible Object Class: FSCTERM@1.1001:Term
Search for Allowed Classes Only: true
Access Types for Changing Property: COOSYSTEM@1.1:AccTypeChangeComp
Changeable: true
Must Be Defined: false
Visible: true
Action Called Before Property of Version Is Saved: COOSYSTEM@1.1:AttrChildrenFixManualVersion


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FSCTICKETING@111.100:sacreateteamrooms (Create Teamrooms)

Additional Information

Initialization Value: true
Type: COOSYSTEM@1.1:BOOLEAN
Changeable: true
Visible: true
Must Be Defined: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Changeable in Installed Component: true


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FSCTICKETING@111.100:sacustomerbccrecipients (Bcc: Recipients)

Additional Information

Private: true
Changeable in Installed Component: true
Action Called Before Property Is Saved: FSCSERVICEDESK@111.100:AttrRecipientsStringListSet
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:STRINGLIST
Maximum Length: 254
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:sacustomerccrecipients (Cc: Recipients)

Additional Information

Private: true
Changeable in Installed Component: true
Action Called Before Property Is Saved: FSCSERVICEDESK@111.100:AttrRecipientsStringListSet
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:STRINGLIST
Maximum Length: 254
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:sacustomerreminderconfiguration (Configuration for E-Mail Escalations ("Waiting for Customer" Since at Least 1 Week))

Additional Information

Type: FSCTICKETING@111.100:CustomerReminderConfiguration
Changeable: true
Visible: true
Must Be Defined: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Changeable in Installed Component: true


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FSCTICKETING@111.100:sacustomers (Customer Contacts)

Additional Information

Private: true
Changeable in Installed Component: true
Action Called Before Property Is Saved: FSCTICKETING@111.100:AttrSaCustomersSet
Multiple Values (Overrides Type): true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:OBJECTLISTUNIQ
Possible Object Class: COOSYSTEM@1.1:Object
Search for Allowed Classes Only: true
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:saemailanswer (Text Displayed Above Support Staff Message)

Additional Information

Type: COOSYSTEM@1.1:STRING
Changeable: true
Visible: true
Must Be Defined: false
Maximum Length: 254
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Changeable in Installed Component: true


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FSCTICKETING@111.100:saemailheader (Headline)

Additional Information

Type: COOSYSTEM@1.1:STRING
Changeable: true
Visible: true
Must Be Defined: false
Maximum Length: 254
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Changeable in Installed Component: true


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FSCTICKETING@111.100:saemaillogoalt (Logo Text)

Additional Information

Type: COOSYSTEM@1.1:STRING
Changeable: true
Visible: true
Must Be Defined: false
Maximum Length: 254
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Changeable in Installed Component: true


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FSCTICKETING@111.100:saemaillogohref (Logo Link)

Additional Information

Type: COOSYSTEM@1.1:STRING
Changeable: true
Visible: true
Must Be Defined: false
Maximum Length: 254
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Changeable in Installed Component: true


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FSCTICKETING@111.100:saemaillogolink (URL to Logo Image)

Additional Information

Type: COOSYSTEM@1.1:STRING
Changeable: true
Visible: true
Must Be Defined: false
Maximum Length: 254
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Changeable in Installed Component: true


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FSCTICKETING@111.100:saemailname (Text Displayed Above Ticket Name)

Additional Information

Type: COOSYSTEM@1.1:STRING
Changeable: true
Visible: true
Must Be Defined: false
Maximum Length: 254
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Changeable in Installed Component: true


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FSCTICKETING@111.100:saemailopenrequest (Text Displayed in Reply Button)

Additional Information

Type: COOSYSTEM@1.1:STRING
Changeable: true
Visible: true
Must Be Defined: false
Maximum Length: 254
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Changeable in Installed Component: true


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FSCTICKETING@111.100:saemailsubject (Subject)

Additional Information

Type: COOSYSTEM@1.1:STRING
Changeable: true
Visible: true
Must Be Defined: false
Maximum Length: 254
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Changeable in Installed Component: true


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FSCTICKETING@111.100:sainfrastructure (Used Infrastructure)

Additional Information

Private: true
Access Types for Reading Property: COOSYSTEM@1.1:AccTypeReadComp
Changeable in Installed Component: true
Action Called Before Property Is Saved: FSCTICKETING@111.100:AttrSaInfrastructureSet
Describes Child Relationship: true
Multiple Values (Overrides Type): true
Type: COOSYSTEM@1.1:OBJECTLIST
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Possible Object Class: COOSYSTEM@1.1:ContentObject
Search for Allowed Classes Only: true
Access Types for Changing Property: COOSYSTEM@1.1:AccTypeChangeComp
Changeable: true
Action to Copy Property From Object: FSCTICKETING@111.100:AttrSaInfrastructureCopy
Must Be Defined: false
Visible: true
Action Called Before Property of Version Is Saved: COOSYSTEM@1.1:AttrChildrenFixManualVersion


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FSCTICKETING@111.100:saisactive (Active)

Additional Information

Private: true
Changeable in Installed Component: true
Action Called Before Property Is Saved: FSCTICKETING@111.100:AttrSaIsActiveSet
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:BOOLEAN
Initialization Value: true
Changeable: true
Must Be Defined: true
Visible: true


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FSCTICKETING@111.100:sanochargeablepoints (Tickets with 0 Ticketing Points)

Additional Information

Private: true
Changeable in Installed Component: true
Changeable in User Interface: false
Type: COOSYSTEM@1.1:INTEGER
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Volatile: true
Action Called After Property Is Read: COOSYSTEM@1.1:AttrValueExprGet
Maximum Length: 10
Action Called After Property of Version Is Read: COOSYSTEM@1.1:AttrValueExprGetVersion
Changeable: true
Must Be Defined: false
Sign: false
Visible: true


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FSCTICKETING@111.100:sanumerator (Service Agreement ID)

Additional Information

Private: true
Number of Addresses to Reserve: 1
Changeable in Installed Component: true
Timeout: 5
Changeable in User Interface: false
Type: COOSYSTEM@1.1:INTEGER
ACL Object: NUMERATOR@1.1001:NumACL
Maximum Length: 10
Changeable: true
Action to Copy Property From Object: COOSYSTEM@1.1:NoOperation
Must Be Defined: false
Global: false
Reserve Addresses: false
Sign: true
Visible: true


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FSCTICKETING@111.100:saorganisation (Organisation)

Additional Information

Private: true
Changeable in Installed Component: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:OBJECT
Possible Object Class: COOSYSTEM@1.1:Group
Search for Allowed Classes Only: true
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:sapriorityattendancecharging (Priority Definition)

Additional Information

Type: FSCTICKETING@111.100:PriorityAttendanceCharging
Multiple Values (Overrides Type): true
Changeable: true
Visible: true
Must Be Defined: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Changeable in Installed Component: true


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FSCTICKETING@111.100:saproductchangeprefix (Product Change ID Prefix)

Additional Information

Private: true
Access Types for Reading Property: COOSYSTEM@1.1:AccTypeReadComp
Changeable in Installed Component: true
Describes Child Relationship: true
Type: COOSYSTEM@1.1:OBJECT
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Possible Object Class: FSCTERM@1.1001:Term
Search for Allowed Classes Only: true
Access Types for Changing Property: COOSYSTEM@1.1:AccTypeChangeComp
Changeable: true
Must Be Defined: false
Visible: true
Action Called Before Property of Version Is Saved: COOSYSTEM@1.1:AttrChildrenFixManualVersion


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FSCTICKETING@111.100:sareplyaddress (E-Mail Address for Replies)

Additional Information

Type: COOSYSTEM@1.1:STRING
Changeable: true
Visible: true
Must Be Defined: false
Maximum Length: 254
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Changeable in Installed Component: true


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FSCTICKETING@111.100:saresponsible (Support Agent/Team)

Additional Information

Private: true
Changeable in Installed Component: true
Action Called Before Property Is Saved: FSCTICKETING@111.100:AttrSaResponsibleSet
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:OBJECT
Possible Object Class: COOSYSTEM@1.1:Object
Search for Allowed Classes Only: true
Changeable: true
Must Be Defined: true
Visible: true


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FSCTICKETING@111.100:sasenderdisplayname (Sender’s Display Name for Sent E-Mails)

Additional Information

Type: COOSYSTEM@1.1:STRING
Changeable: true
Visible: true
Must Be Defined: true
Maximum Length: 254
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Changeable in Installed Component: true


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FSCTICKETING@111.100:sasenderemail (Sender E-Mail)

Additional Information

Private: true
Changeable in Installed Component: true
Action Called Before Property Is Saved: FSCTICKETING@111.100:AttrEmailSet
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:STRING
Action Called After Property Is Read: FSCTICKETING@111.100:AttrSaSenderMailGet
Maximum Length: 254
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:sasendpcnotifications (Inform About Product Changes)

Additional Information

Private: true
Changeable in Installed Component: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:BOOLEAN
Action Called After Property Is Read: FSCTICKETING@111.100:AttrSASendPCNotificationsGet
Initialization Value: true
Changeable: true
Must Be Defined: true
Visible: true


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FSCTICKETING@111.100:saslareminderconfiguration (Configuration for E-Mail Escalations (SLA))

Additional Information

Type: FSCTICKETING@111.100:SLAReminderConfiguration
Changeable: true
Visible: true
Must Be Defined: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Changeable in Installed Component: true


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FSCTICKETING@111.100:saticketprefix (Ticket ID Prefix)

Additional Information

Private: true
Access Types for Reading Property: COOSYSTEM@1.1:AccTypeReadComp
Changeable in Installed Component: true
Describes Child Relationship: true
Type: COOSYSTEM@1.1:OBJECT
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Possible Object Class: FSCTERM@1.1001:Term
Search for Allowed Classes Only: true
Access Types for Changing Property: COOSYSTEM@1.1:AccTypeChangeComp
Changeable: true
Must Be Defined: false
Visible: true
Action Called Before Property of Version Is Saved: COOSYSTEM@1.1:AttrChildrenFixManualVersion


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FSCTICKETING@111.100:satickets (Tickets)

Store tickets associated with this agreement. Used for GetChargedPoints() and GetNotChargableTickets(). Since this property is introduced as backlink in a later version of this app, it is not guaranteed that it contains all tickets created prior to version 14.2.1.

Additional Information

Private: true
Changeable in Installed Component: true
Changeable in User Interface: false
Property for Back Link: FSCTICKETING@111.100:stagreement
Multiple Values (Overrides Type): true
Type: COOSYSTEM@1.1:OBJECTLISTUNIQ
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Possible Object Class: FSCTICKETING@111.100:ServiceTicket
Search for Allowed Classes Only: true
Access Types for Changing Property: COOSYSTEM@1.1:AccTypeRead
Changeable: true
Action to Copy Property From Object: COOSYSTEM@1.1:NoOperation
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:saticketteamrooms (Ticket Teamrooms)

Additional Information

Private: true
Changeable in Installed Component: true
Action Called Before Property Is Saved: FSCTICKETING@111.100:AttrSaTicketTeamRoomsSet
Destructor Action: FSCTICKETING@111.100:AttrSaTicketTeamRoomsDestructor
Multiple Values (Overrides Type): true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:OBJECTLISTUNIQ
Possible Object Class: FSCTEAMROOM@1.1001:TeamRoom
Search for Allowed Classes Only: true
Changeable: true
Action to Copy Property From Object: COOSYSTEM@1.1:NoOperation
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:sauseadvancedmode (Advanced Mode)

Additional Information

Private: true
Changeable in Installed Component: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:BOOLEAN
Initialization Value: false
Changeable: true
Must Be Defined: true
Always Compute Filter Expression: true
Visible: true


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FSCTICKETING@111.100:sausecharging (Use Ticket Limit)

Additional Information

Private: true
Changeable in Installed Component: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:BOOLEAN
Action Called After Property Is Read: FSCTICKETING@111.100:AttrSaUseChargingGet
Initialization Value: false
Changeable: true
Must Be Defined: true
Always Compute Filter Expression: true
Visible: true


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FSCTICKETING@111.100:sausedchargingpoints (Used Ticketing Points)

Additional Information

Private: true
Changeable in Installed Component: true
Changeable in User Interface: false
Type: COOSYSTEM@1.1:INTEGER
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Volatile: true
Action Called After Property Is Read: COOSYSTEM@1.1:AttrValueExprGet
Maximum Length: 10
Action Called After Property of Version Is Read: COOSYSTEM@1.1:AttrValueExprGetVersion
Changeable: true
Must Be Defined: false
Sign: false
Visible: true


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FSCTICKETING@111.100:sauseemailnotification (E-Mail Notification)

Additional Information

Private: true
Changeable in Installed Component: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:BOOLEAN
Initialization Value: true
Changeable: true
Must Be Defined: true
Always Compute Filter Expression: true
Visible: true


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FSCTICKETING@111.100:sauseenrichedsubject (Use Enriched Subject )

Additional Information

Private: true
Changeable in Installed Component: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:BOOLEAN
Initialization Value: false
Changeable: true
Must Be Defined: true
Always Compute Filter Expression: true
Visible: true


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FSCTICKETING@111.100:sauseexpertmode (Expert Mode)

Additional Information

Private: true
Changeable in Installed Component: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:BOOLEAN
Obsolete: true
Initialization Value: false
Changeable: true
Must Be Defined: true
Always Compute Filter Expression: true
Visible: true


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FSCTICKETING@111.100:sausetyping (Use Typing of Tickets )

Additional Information

Initialization Value: false
Type: COOSYSTEM@1.1:BOOLEAN
Changeable: true
Visible: true
Must Be Defined: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Private: true
Changeable in Installed Component: true


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FSCTICKETING@111.100:savalidfrom (Valid From)

Additional Information

Private: true
Changeable in Installed Component: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:DATETIME
Disable Conversion: true
Changeable: true
Use Date Only: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:savalidthru (Valid to)

Additional Information

Private: true
Changeable in Installed Component: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:DATETIME
Disable Conversion: true
Changeable: true
Use Date Only: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:sawebserviceuser (Webservice Ticket Creator)

Additional Information

Private: true
Changeable in Installed Component: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:OBJECT
Possible Object Class: COOSYSTEM@1.1:User
Search for Allowed Classes Only: true
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:saweeklycheckou (Team for Weekly Information)

Additional Information

Private: true
Changeable in Installed Component: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:OBJECT
Possible Object Class: FSCFOLIOCLOUD@1.1001:OrgUnit
Search for Allowed Classes Only: true
Changeable: true
Must Be Defined: true
Visible: true


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FSCTICKETING@111.100:serviceagreement_ticketcontainer (Ticket Teamroom)

Additional Information

Private: true
Changeable in Installed Component: true
Destructor Action: COOSYSTEM@1.1:AttrChildrenDestructor
Action Called Before Property Is Saved: COOSYSTEM@1.1:AttrRelationSet
Multiple Values (Overrides Type): true
Type: COOSYSTEM@1.1:OBJECTLIST
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Possible Object Class: FSCTICKETING@111.100:TicketContainer
Action Called After Property Is Read: COOSYSTEM@1.1:AttrRelationGet
Search for Allowed Classes Only: true
Changeable: true
Action Called After Property of Version Is Read: COOSYSTEM@1.1:AttrRelationGetVersion
Action to Copy Property From Object: COOSYSTEM@1.1:AttrRelationCopy
Must Be Defined: false
Action Called Before Property of Version Is Deleted: COOSYSTEM@1.1:AttrRelationDelVersion
Visible: false
Action Called Before Property of Version Is Saved: COOSYSTEM@1.1:AttrRelationFixVersion


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Actions

COODESK@1.1:UnshareObject

Removes the reference to the object from the parent object.
ParameterTypeIn/OutOptionalDescription
unused1COOSYSTEM@1.1:INTEGERintrue
unused2COOSYSTEM@1.1:INTEGERintrue
viewCOOSYSTEM@1.1:OBJECTinfalse The relation (property definition) from which the object reference is removed.
sourceCOOSYSTEM@1.1:OBJECTinfalse The source object from which the object reference is removed.

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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COOSYSTEM@1.1:AttrObjSecSet

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
Must Be Executed: true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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COOSYSTEM@1.1:ObjectFinalizeCommit

ParameterTypeIn/OutOptionalDescription
attrlistCOOSYSTEM@1.1:OBJECTLISTinfalse

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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COOSYSTEM@1.1:ObjectPrepareCommit

When an object is changed in a transaction, this action is called by the kernel before the commit is actually done. This action is intended to be overwritten to do some additional work or to override the default behaviour before the transaction starts committing.
ParameterTypeIn/OutOptionalDescription
internalchangeCOOSYSTEM@1.1:BOOLEANinfalse

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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COOWF@1.1:DisplayActionsInWorkflowTaskPane

This action is defined as hook action to display the context menu actions in the task pane of an activity instance
ParameterTypeIn/OutOptionalDescription
displayactionsCOOSYSTEM@1.1:BOOLEANoutfalse the context menu actions should be diplayed

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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FSCFOLIOCLOUD@1.1001:CheckForInactiveContacts

ParameterTypeIn/OutOptionalDescription
contactsCOOSYSTEM@1.1:OBJECTLISTinfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCFOLIOCLOUD@1.1001:ObjectPrepareCommitPreWrapper

ParameterTypeIn/OutOptionalDescription
internalchangeCOOSYSTEM@1.1:BOOLEANin/outfalse

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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FSCTICKETING@111.100:AttrEmailSet

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSACheckPCStateDailySet

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSACheckPCStateWeeklySet

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSASendPCNotificationsGet

Additional Information

Prototype: COOSYSTEM@1.1:AttrGetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaCustomersSet

Add users to objsecread of service agreement and create teamroom(s) if flag is true

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaInfrastructureCopy

Additional Information

Prototype: COOSYSTEM@1.1:AttrCopyPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaInfrastructureSet

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaIsActiveSet

Check if multiple active service agreements are set

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaResponsibleSet

Backlink resp group of ticket

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaSenderMailGet

Additional Information

Prototype: COOSYSTEM@1.1:AttrGetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaTicketTeamRoomsDestructor

When deleting a service agreement the ticket containers must have been deleted first

Additional Information

Prototype: COOSYSTEM@1.1:AttrDestructorPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaTicketTeamRoomsSet

When adding a ticket container also create a relation for this container

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaUseChargingGet

Don't allow use charging flag on agreement type SAUSAGE_SINGLE

Additional Information

Prototype: COOSYSTEM@1.1:AttrGetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CheckPrioritiesDefined

Check if there are priorities defined in the service agreement
ParameterTypeIn/OutOptionalDescription
resultCOOSYSTEM@1.1:BOOLEANoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CheckRightsForTicketCreation

Check if current user is authorized to create a service ticket.
Raises an error, if user is not authorized.
ParameterTypeIn/OutOptionalDescription
customerCOOSYSTEM@1.1:OBJECTinfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CheckServiceAgreementFormVisibility

Check if the user should see the engineering form for service agreements

Additional Information

Prototype: COOSYSTEM@1.1:ConditionActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CopyObjectApp

application which is called when duplicating a service agreement

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:CopyServiceAgreement

action, which is called, when the user duplicates a service agreement
ParameterTypeIn/OutOptionalDescription
copyCOOSYSTEM@1.1:OBJECToutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CopyTicketTeamRoomsApp

Copy ticket teamrooms to the clipboard

Additional Information

Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:CreateTicketTeamRoom

Create a ticket teamroom and configure security.
Invites customers to ticket teamroom.
ParameterTypeIn/OutOptionalDescription
customersCOOSYSTEM@1.1:OBJECTLISTintrue the list of customers, who get change access
objnameCOOSYSTEM@1.1:STRINGintrue the name of the new ticket container. If no name is specified a default name is derived from service agreement and the first object in sechange.
trCOOSYSTEM@1.1:OBJECToutfalse the ticket teamroom

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetChargedPoints

Retrieve charged points for all service tickets of current service agreement
ParameterTypeIn/OutOptionalDescription
resultCOOSYSTEM@1.1:INTEGERoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetCustomerUsers

Retrieve all customer user objects
ParameterTypeIn/OutOptionalDescription
customersCOOSYSTEM@1.1:OBJECTLISToutfalse the customers

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetNotChargableTickets

Retrieve number of tickets where no points are charged.
ParameterTypeIn/OutOptionalDescription
resultCOOSYSTEM@1.1:INTEGERoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:HasCustomer

Checks, whether the given user is a customer of the service agreement.
ParameterTypeIn/OutOptionalDescription
userCOOSYSTEM@1.1:OBJECTinfalse the user
hascustomerCOOSYSTEM@1.1:BOOLEANoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:IsResponsible

Check if the given user is a responsible support engineer for the service agreement
ParameterTypeIn/OutOptionalDescription
isresponsibleCOOSYSTEM@1.1:BOOLEANoutfalse true if the current user is responsible for the service agreement

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:OrganizeCustomerApp

organize customers for a service agreement

Additional Information

Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:PatchTicketTeamroomSecurity

Patch security rights of ticket Teamrooms (i.e. on support team change)
ParameterTypeIn/OutOptionalDescription
newrespgroupCOOSYSTEM@1.1:OBJECTintrue the new responsible group (default: resp group of service agreement)
oldrespgroupCOOSYSTEM@1.1:OBJECTintrue the old responsible group
teamroomsCOOSYSTEM@1.1:OBJECTLISTintrue the ticket Teamrooms (default: ticket Teamrooms of service agreement)

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:RecalculateServiceCharge

Fixes links from tickets to service agreement

Additional Information

Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:ValidateEscalationCustomerWaitTimeNotificationSettings

Validate settings for the notification email
ParameterTypeIn/OutOptionalDescription
setttingsokCOOSYSTEM@1.1:BOOLEANoutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:ValidateEscalationFirstReactionNotificationSettings

Validate settings for the escalation first reaction notification
ParameterTypeIn/OutOptionalDescription
setttingsokCOOSYSTEM@1.1:BOOLEANoutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:ValidateEscalationQualifiedReactionNotificationSettings

Validate settings for the escalation qualified reaction notification
ParameterTypeIn/OutOptionalDescription
setttingsokCOOSYSTEM@1.1:BOOLEANoutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:ValidateEscalationSupportWaitTimeNotificationSettings

Validate settings for the escalation support wait time notification
ParameterTypeIn/OutOptionalDescription
setttingsokCOOSYSTEM@1.1:BOOLEANoutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:ValidateStateChangedNotificationSettings

Validate settings for the state changed notification
ParameterTypeIn/OutOptionalDescription
setttingsokCOOSYSTEM@1.1:BOOLEANoutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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