Object Class Report (FSCTICKETING@111.100:Report)

Object Class Hierarchy

COOSYSTEM@1.1:Object > COOSYSTEM@1.1:BasicObject > FSCSERVICEDESK@111.100:BaseReport > FSCTICKETING@111.100:Report

Object class for support reports

Additional Information

Private: true
Default Background Menu: COODESK@1.1:MenuRootWinContext
Compound: false
Action for Moving Objects: COODESK@1.1:DragIntoMove
Abstract: false
ACL Object: COOSYSTEM@1.1:DefaultGlobalACL
Symbol: COODESK@1.1:SymbolLog
Commonly usable: true
Default Context Menu: FSCSERVICEDESK@111.100:MenuSupportReportContext
Base Class: FSCSERVICEDESK@111.100:BaseReport
Action for Linking Objects: COODESK@1.1:DragIntoLink
Licensing Apps: FSCTICKETING@111.100:AppFSCTICKETING
Display Mode: DISP_LINES
Action for Copying Objects: COODESK@1.1:DragIntoCopy
Default Main Menu: COODESK@1.1:MenuRootFolder

Properties

ReferenceName
FSCTICKETING@111.100:repreportdatatableview<~objname~>
FSCTICKETING@111.100:repreportfeedbackqualityAverage Customer Ratings Regarding Quality of Answers
FSCTICKETING@111.100:repreportfeedbacktimesAverage Customer Ratings Regarding Answer Times
FSCTICKETING@111.100:repreportserviceagreementsService Agreement
FSCTICKETING@111.100:repreportservicelevelsfirstSLA - First Reaction (General)
FSCTICKETING@111.100:repreportservicelevelsfirstcriticalSLA - First Reaction (A-Critical)
FSCTICKETING@111.100:repreportservicelevelsfirstimportantSLA - First Reaction (C-Important)
FSCTICKETING@111.100:repreportservicelevelsfirsturgentSLA - First Reaction (B-Urgent)
FSCTICKETING@111.100:repreportservicelevelsqualifiedSLA - Qualified Reaction (General)
FSCTICKETING@111.100:repreportservicelevelsqualifiedcriticalSLA - Qualified Reaction (A-Critical)
FSCTICKETING@111.100:repreportservicelevelsqualifiedimportantSLA - Qualified Reaction (C-Important)
FSCTICKETING@111.100:repreportservicelevelsqualifiedurgentSLA - Qualified Reaction (B-Urgent)
FSCTICKETING@111.100:repserviceagreementsService Agreement

Actions

ReferenceName
COOWF@1.1:DisplayActionsInWorkflowTaskPane
FSCSERVICEDESK@111.100:ApplySupportReportRestrictions
FSCSERVICEDESK@111.100:GetReportSupportRequests
FSCTICKETING@111.100:CalculateLongRunningTickets
FSCTICKETING@111.100:CalculateServiceLevels
FSCTICKETING@111.100:CalculateTicketsContactDuration
FSCTICKETING@111.100:CalculateTicketsRatings
FSCTICKETING@111.100:CopyReportApp
FSCTICKETING@111.100:GenerateReport
FSCTICKETING@111.100:GetClosedTickets
FSCTICKETING@111.100:GetDataTableView
FSCTICKETING@111.100:GetInProgressTickets
FSCTICKETING@111.100:GetLongRunningTickets
FSCTICKETING@111.100:GetNewTickets
FSCTICKETING@111.100:GetNewTicketsPerEmployee
FSCTICKETING@111.100:GetNewTicketsPerServiceAgreement
FSCTICKETING@111.100:GetSchoolNoteValue
FSCTICKETING@111.100:GetServiceLevels
FSCTICKETING@111.100:GetTicketsContactDuration
FSCTICKETING@111.100:GetTicketsCustomerWaitTime
FSCTICKETING@111.100:GetTicketsRatings
FSCTICKETING@111.100:GetTicketsSupportWaitTime
FSCTICKETING@111.100:SearchReportSupportRequests

Properties

FSCTICKETING@111.100:repreportdatatableview (<~objname~>)

Additional Information

Private: true
Changeable in Installed Component: true
Changeable in User Interface: false
Multiple Values (Overrides Type): true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: FSCDATATABLE@1.1001:DataTableList
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:repreportfeedbackquality (Average Customer Ratings Regarding Quality of Answers)

Additional Information

Private: true
Changeable in Installed Component: true
Changeable in User Interface: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:STRING
Maximum Length: 254
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:repreportfeedbacktimes (Average Customer Ratings Regarding Answer Times)

Additional Information

Private: true
Changeable in Installed Component: true
Changeable in User Interface: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:STRING
Maximum Length: 254
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:repreportserviceagreements (Service Agreement)

Additional Information

Private: true
Changeable in Installed Component: true
Changeable in User Interface: false
Multiple Values (Overrides Type): true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:OBJECTLISTUNIQ
Possible Object Class: FSCTICKETING@111.100:ServiceAgreement
Search for Allowed Classes Only: true
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:repreportservicelevelsfirst (SLA - First Reaction (General))

Additional Information

Private: true
Changeable in Installed Component: true
Changeable in User Interface: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:STRING
Maximum Length: 254
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:repreportservicelevelsfirstcritical (SLA - First Reaction (A-Critical))

Additional Information

Private: true
Changeable in Installed Component: true
Changeable in User Interface: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:STRING
Maximum Length: 254
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:repreportservicelevelsfirstimportant (SLA - First Reaction (C-Important))

Additional Information

Private: true
Changeable in Installed Component: true
Changeable in User Interface: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:STRING
Maximum Length: 254
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:repreportservicelevelsfirsturgent (SLA - First Reaction (B-Urgent))

Additional Information

Private: true
Changeable in Installed Component: true
Changeable in User Interface: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:STRING
Maximum Length: 254
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:repreportservicelevelsqualified (SLA - Qualified Reaction (General))

Additional Information

Private: true
Changeable in Installed Component: true
Changeable in User Interface: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:STRING
Maximum Length: 254
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:repreportservicelevelsqualifiedcritical (SLA - Qualified Reaction (A-Critical))

Additional Information

Private: true
Changeable in Installed Component: true
Changeable in User Interface: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:STRING
Maximum Length: 254
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:repreportservicelevelsqualifiedimportant (SLA - Qualified Reaction (C-Important))

Additional Information

Private: true
Changeable in Installed Component: true
Changeable in User Interface: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:STRING
Maximum Length: 254
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:repreportservicelevelsqualifiedurgent (SLA - Qualified Reaction (B-Urgent))

Additional Information

Private: true
Changeable in Installed Component: true
Changeable in User Interface: false
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:STRING
Maximum Length: 254
Changeable: true
Must Be Defined: false
Visible: true


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FSCTICKETING@111.100:repserviceagreements (Service Agreement)

Additional Information

Private: true
Changeable in Installed Component: true
Multiple Values (Overrides Type): true
ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL
Type: COOSYSTEM@1.1:OBJECTLISTUNIQ
Possible Object Class: FSCTICKETING@111.100:ServiceAgreement
Search for Allowed Classes Only: true
Changeable: true
Must Be Defined: true
Visible: true


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Actions

COOWF@1.1:DisplayActionsInWorkflowTaskPane

This action is defined as hook action to display the context menu actions in the task pane of an activity instance
ParameterTypeIn/OutOptionalDescription
displayactionsCOOSYSTEM@1.1:BOOLEANoutfalse the context menu actions should be diplayed

Additional Information

ACL Object: COOSYSTEM@1.1:DefaultDeveloperACL


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FSCSERVICEDESK@111.100:ApplySupportReportRestrictions

Apply restrictions from report restrictions to report data

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCSERVICEDESK@111.100:GetReportSupportRequests

Get all support requests within defined restrictions
ParameterTypeIn/OutOptionalDescription
supportrequestsCOOSYSTEM@1.1:OBJECTLISToutfalse the support requests

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CalculateLongRunningTickets

Calculate long running tickets (tickets older than 60 days (60*24*60*60 = 5184000))
ParameterTypeIn/OutOptionalDescription
allCOOSYSTEM@1.1:INTEGERoutfalse tickets older than 60 days
criticalCOOSYSTEM@1.1:INTEGERoutfalse critical tickets older than 60 days
urgentCOOSYSTEM@1.1:INTEGERoutfalse urgent tickets older than 60 days
importantCOOSYSTEM@1.1:INTEGERoutfalse important tickets older than 60 days

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CalculateServiceLevels

Calculate service levels of tickets stored in the report
ParameterTypeIn/OutOptionalDescription
firstallCOOSYSTEM@1.1:FLOAToutfalse average time of first reaction
firstcriticalCOOSYSTEM@1.1:FLOAToutfalse average time of first reaction for critical tickets
firsturgentCOOSYSTEM@1.1:FLOAToutfalse average time of first reaction for urgent tickets
firstimportantCOOSYSTEM@1.1:FLOAToutfalse average time of first reaction for important tickts
qualifiedallCOOSYSTEM@1.1:FLOAToutfalse average time of qualified reaction
qualifiedcriticalCOOSYSTEM@1.1:FLOAToutfalse average time of qualified reaction for critical tickets
qualifiedurgentCOOSYSTEM@1.1:FLOAToutfalse average time of qualified reaction for urgent tickets
qualifiedimportantCOOSYSTEM@1.1:FLOAToutfalse average time of qualified reaction for important tickets

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CalculateTicketsContactDuration

Calculate the contact duration of tickets stored in the report
ParameterTypeIn/OutOptionalDescription
allCOOSYSTEM@1.1:INTEGERoutfalse average contact duration
criticalCOOSYSTEM@1.1:INTEGERoutfalse average contact duration of critical tickets
urgentCOOSYSTEM@1.1:INTEGERoutfalse average contact duration of urgent tickets
importantCOOSYSTEM@1.1:INTEGERoutfalse average contact duration of important tickets

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CalculateTicketsRatings

Calculate tickets ratings
ParameterTypeIn/OutOptionalDescription
ratingtimesallCOOSYSTEM@1.1:FLOAToutfalse average time rating
ratingqualityallCOOSYSTEM@1.1:FLOAToutfalse average quality rating
ratingtimescriticalCOOSYSTEM@1.1:FLOAToutfalse average time rating of critical tickets
ratingqualitycriticalCOOSYSTEM@1.1:FLOAToutfalse average quality rating of critical tickets
ratingtimesurgentCOOSYSTEM@1.1:FLOAToutfalse average time rating of urgent tickets
ratingqualityurgentCOOSYSTEM@1.1:FLOAToutfalse average quality rating of urgent tickets
ratingtimesimportantCOOSYSTEM@1.1:FLOAToutfalse average time rating of important tickets
ratingqualityimportantCOOSYSTEM@1.1:FLOAToutfalse average quality rating of important tickets

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CopyReportApp

Application which is called when duplicating a report

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:GenerateReport

Generate report

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:GetClosedTickets

Get tickets closed in period
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetDataTableView

Get report values for displaying them
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetInProgressTickets

Get tickets in progress in period
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetLongRunningTickets

Get tickets older than 2 months (56 days)
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetNewTickets

Get new tickets in period
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetNewTicketsPerEmployee

Get new tickets in period per employee
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetNewTicketsPerServiceAgreement

Get new tickets in period per service agreement
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetSchoolNoteValue

Get school note value for ticket rating
ParameterTypeIn/OutOptionalDescription
inputCOOSYSTEM@1.1:FLOATinfalse the input value between 0.2 and 1 (1 is best rating)
schoolnoteCOOSYSTEM@1.1:FLOAToutfalse the school note between 1 and 5

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetServiceLevels

Get service levels in period
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetTicketsContactDuration

Get contact durations in period
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetTicketsCustomerWaitTime

Get customer wait time for tickets in period
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetTicketsRatings

Get tickets ratings in period
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetTicketsSupportWaitTime

Get support wait time for tickets in period
ParameterTypeIn/OutOptionalDescription
noperiodCOOSYSTEM@1.1:BOOLEANintrue true if all tickets regardless of the period are considered
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:SearchReportSupportRequests

Calculate all tickets of all service agreements of this report
ParameterTypeIn/OutOptionalDescription
noperiodCOOSYSTEM@1.1:BOOLEANintrue true if all tickets regardless of the period are considered
ticketsCOOSYSTEM@1.1:OBJECTLISToutfalse all tickets of the chosen service agreements

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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