Actions of FSCTICKETING (FSCTICKETING@111.100)

ReferenceName
FSCTICKETING@111.100:AddServiceTicketRemark
FSCTICKETING@111.100:AttrEmailSet
FSCTICKETING@111.100:AttrHxContentSet
FSCTICKETING@111.100:AttrHxServiceTicketsSet
FSCTICKETING@111.100:AttrPCPlannedForVersionSet
FSCTICKETING@111.100:AttrPCStateSet
FSCTICKETING@111.100:AttrPCStoriesSet
FSCTICKETING@111.100:AttrPrReqTicketSet
FSCTICKETING@111.100:AttrSACheckPCStateDailySet
FSCTICKETING@111.100:AttrSACheckPCStateWeeklySet
FSCTICKETING@111.100:AttrSASendPCNotificationsGet
FSCTICKETING@111.100:AttrSTAgreementSet
FSCTICKETING@111.100:AttrSaCustomersSet
FSCTICKETING@111.100:AttrSaInfrastructureCopy
FSCTICKETING@111.100:AttrSaInfrastructureSet
FSCTICKETING@111.100:AttrSaIsActiveSet
FSCTICKETING@111.100:AttrSaResponsibleSet
FSCTICKETING@111.100:AttrSaSenderMailGet
FSCTICKETING@111.100:AttrSaTicketTeamRoomsDestructor
FSCTICKETING@111.100:AttrSaTicketTeamRoomsSet
FSCTICKETING@111.100:AttrSaUseChargingGet
FSCTICKETING@111.100:AttrStCustomerSet
FSCTICKETING@111.100:AttrStPrioritySet
FSCTICKETING@111.100:AttrTicketsAndProducChangesSet
FSCTICKETING@111.100:CalculateCustomerObject
FSCTICKETING@111.100:CalculateLongRunningTickets
FSCTICKETING@111.100:CalculateNextThursday
FSCTICKETING@111.100:CalculateServiceLevels
FSCTICKETING@111.100:CalculateStChargingPoints
FSCTICKETING@111.100:CalculateTicketsContactDuration
FSCTICKETING@111.100:CalculateTicketsRatings
FSCTICKETING@111.100:CheckAvailableChargingPoints
FSCTICKETING@111.100:CheckEscalationCustomerWaitTime
FSCTICKETING@111.100:CheckEscalationSupportWaitTime
FSCTICKETING@111.100:CheckPrioritiesDefined
FSCTICKETING@111.100:CheckRightsForTicketCreation
FSCTICKETING@111.100:CheckServiceAgreementFormVisibility
FSCTICKETING@111.100:CheckServiceTicketFormVisibility
FSCTICKETING@111.100:CheckValidEMailDomain
FSCTICKETING@111.100:CloseServiceTicket
FSCTICKETING@111.100:CloseServiceTicketSelected
FSCTICKETING@111.100:ConfirmClosedTicket
FSCTICKETING@111.100:ConfirmClosedTicketSelected
FSCTICKETING@111.100:ConfirmReopening
FSCTICKETING@111.100:ConfirmTicketReopening
FSCTICKETING@111.100:ConfirmTicketReopeningSelected
FSCTICKETING@111.100:CopyObjectApp
FSCTICKETING@111.100:CopyReportApp
FSCTICKETING@111.100:CopyServiceAgreement
FSCTICKETING@111.100:CopyTicketTeamRoomsApp
FSCTICKETING@111.100:CopyTicketTeamRoomsAppSelected
FSCTICKETING@111.100:CreateProductChangeApp
FSCTICKETING@111.100:CreateProductChangeAppSelected
FSCTICKETING@111.100:CreateServiceTicket
FSCTICKETING@111.100:CreateTicket
FSCTICKETING@111.100:CreateTicketTeamRoom
FSCTICKETING@111.100:DeclineReopening
FSCTICKETING@111.100:DeclineTicketReopening
FSCTICKETING@111.100:DeclineTicketReopeningSelected
FSCTICKETING@111.100:FinalizeSetupCallback
FSCTICKETING@111.100:GenerateReport
FSCTICKETING@111.100:GetChargedPoints
FSCTICKETING@111.100:GetClosedTickets
FSCTICKETING@111.100:GetCustomerUsers
FSCTICKETING@111.100:GetDataTableView
FSCTICKETING@111.100:GetInProgressTickets
FSCTICKETING@111.100:GetLongRunningTickets
FSCTICKETING@111.100:GetMenuCloseServiceTicket
FSCTICKETING@111.100:GetMenuConfirmClosedTicket
FSCTICKETING@111.100:GetMenuConfirmDeclineReopening
FSCTICKETING@111.100:GetMenuCreateProductChangeApp
FSCTICKETING@111.100:GetMenuOpenPropertiesReadOnly
FSCTICKETING@111.100:GetMenuReopenServiceTicket
FSCTICKETING@111.100:GetMenuReply
FSCTICKETING@111.100:GetMenuRequestReopeningServiceTicket
FSCTICKETING@111.100:GetMenuSendTestNotificationEMails
FSCTICKETING@111.100:GetMenuTicketCopy
FSCTICKETING@111.100:GetNewTickets
FSCTICKETING@111.100:GetNewTicketsPerEmployee
FSCTICKETING@111.100:GetNewTicketsPerServiceAgreement
FSCTICKETING@111.100:GetNotChargableTickets
FSCTICKETING@111.100:GetPossibleDomains
FSCTICKETING@111.100:GetSchoolNoteValue
FSCTICKETING@111.100:GetServiceAgreement
FSCTICKETING@111.100:GetServiceAgreements
FSCTICKETING@111.100:GetServiceAgreementsEx
FSCTICKETING@111.100:GetServiceLevels
FSCTICKETING@111.100:GetSubjectEscalationCustomerWaitTime
FSCTICKETING@111.100:GetSubjectEscalationSupportWaitTime
FSCTICKETING@111.100:GetTicketDetails
FSCTICKETING@111.100:GetTickets
FSCTICKETING@111.100:GetTicketsContactDuration
FSCTICKETING@111.100:GetTicketsCustomerWaitTime
FSCTICKETING@111.100:GetTicketsRatings
FSCTICKETING@111.100:GetTicketsSupportWaitTime
FSCTICKETING@111.100:HasCustomer
FSCTICKETING@111.100:IsResponsible
FSCTICKETING@111.100:ManageDeadlines
FSCTICKETING@111.100:OpenPropertiesReadOnly
FSCTICKETING@111.100:OpenPropertiesReadOnlySelected
FSCTICKETING@111.100:OrganizeCustomerApp
FSCTICKETING@111.100:OrganizeCustomerAppSelected
FSCTICKETING@111.100:PatchTicketTeamroomSecurity
FSCTICKETING@111.100:RecalculateServiceCharge
FSCTICKETING@111.100:RecalculateServiceChargeSelected
FSCTICKETING@111.100:ReopenServiceTicket
FSCTICKETING@111.100:ReopenServiceTicketSelected
FSCTICKETING@111.100:ReplyApp
FSCTICKETING@111.100:ReplyAppSelected
FSCTICKETING@111.100:RequestReopeningServiceTicket
FSCTICKETING@111.100:RequestReopeningServiceTicketSelected
FSCTICKETING@111.100:SOAPCreateTicket
FSCTICKETING@111.100:SearchReportSupportRequests
FSCTICKETING@111.100:SendEscalationCustomerWaitTime
FSCTICKETING@111.100:SendEscalationSupportWaitTime
FSCTICKETING@111.100:SendTestNotificationEMails
FSCTICKETING@111.100:SendTestNotificationEMailsSelected
FSCTICKETING@111.100:SetStAgreement
FSCTICKETING@111.100:SetStId
FSCTICKETING@111.100:UpdateBaseDate
FSCTICKETING@111.100:UpdateDeadlineEscalateCustomerWaitTime
FSCTICKETING@111.100:UpdateDeadlineEscalateSupportWaitTime
FSCTICKETING@111.100:UpdateStChargingPoints
FSCTICKETING@111.100:ValidateEscalationCustomerWaitTimeNotificationSettings
FSCTICKETING@111.100:ValidateEscalationFirstReactionNotificationSettings
FSCTICKETING@111.100:ValidateEscalationQualifiedReactionNotificationSettings
FSCTICKETING@111.100:ValidateEscalationSupportWaitTimeNotificationSettings
FSCTICKETING@111.100:ValidateStateChangedNotificationSettings

FSCTICKETING@111.100:AddServiceTicketRemark

Adds a remark including attachments to a service ticket Alternativly especially for larger files attachment can be uploaded via WebDAV PUTting a file to a URL like http(s)://urlhead/webdav/[COO.x.y.a.b-FSCFOLIO_1_100_boaddreferences]/Screenshot.jpg where
- COO.x.y.a.b is the service ticket
- Screenshot.jpg is the name and extension of the document to import
ParameterTypeIn/OutOptionalDescription
ticketidCOOSYSTEM@1.1:STRINGinfalse the object address of the service ticket
messageCOOSYSTEM@1.1:STRINGLISTintrue the textual feedback of the remark
timestampCOOSYSTEM@1.1:DATETIMEintrue the timestamp of the remark
attachmentsFSCTICKETING@111.100:AttachmentTypeintrue the list of attachments assigned to the remark
closeCOOSYSTEM@1.1:BOOLEANintrue

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrEmailSet

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrHxContentSet

Store value of hxcontent also to COOSYSTEM@1.1:content

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrHxServiceTicketsSet

When setting the ticket property of a hotfix

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrPCPlannedForVersionSet

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrPCStateSet

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrPCStoriesSet

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrPrReqTicketSet

When setting the ticket property of a product change

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSACheckPCStateDailySet

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSACheckPCStateWeeklySet

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSASendPCNotificationsGet

Additional Information

Prototype: COOSYSTEM@1.1:AttrGetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSTAgreementSet

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaCustomersSet

Add users to objsecread of service agreement and create teamroom(s) if flag is true

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaInfrastructureCopy

Additional Information

Prototype: COOSYSTEM@1.1:AttrCopyPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaInfrastructureSet

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaIsActiveSet

Check if multiple active service agreements are set

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaResponsibleSet

Backlink resp group of ticket

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaSenderMailGet

Additional Information

Prototype: COOSYSTEM@1.1:AttrGetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaTicketTeamRoomsDestructor

When deleting a service agreement the ticket containers must have been deleted first

Additional Information

Prototype: COOSYSTEM@1.1:AttrDestructorPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaTicketTeamRoomsSet

When adding a ticket container also create a relation for this container

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrSaUseChargingGet

Don't allow use charging flag on agreement type SAUSAGE_SINGLE

Additional Information

Prototype: COOSYSTEM@1.1:AttrGetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrStCustomerSet

Refresh customer name and e-mail, when customer is set. This is used to set the customer e-mail, when the customer creates the ticket!

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrStPrioritySet

When setting the priority of a service ticket

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:AttrTicketsAndProducChangesSet

Backlink tickets and product changes

Additional Information

Prototype: COOSYSTEM@1.1:AttrSetPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CalculateCustomerObject

Calculates the customer object (search by e-mail).
ParameterTypeIn/OutOptionalDescription
customeremailCOOSYSTEM@1.1:STRINGinfalse the customer e-mail
customerCOOSYSTEM@1.1:OBJECToutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CalculateLongRunningTickets

Calculate long running tickets (tickets older than 60 days (60*24*60*60 = 5184000))
ParameterTypeIn/OutOptionalDescription
allCOOSYSTEM@1.1:INTEGERoutfalse tickets older than 60 days
criticalCOOSYSTEM@1.1:INTEGERoutfalse critical tickets older than 60 days
urgentCOOSYSTEM@1.1:INTEGERoutfalse urgent tickets older than 60 days
importantCOOSYSTEM@1.1:INTEGERoutfalse important tickets older than 60 days

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CalculateNextThursday

ParameterTypeIn/OutOptionalDescription
startdateCOOSYSTEM@1.1:DATETIMEinfalse
nextthursdayCOOSYSTEM@1.1:DATETIMEoutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CalculateServiceLevels

Calculate service levels of tickets stored in the report
ParameterTypeIn/OutOptionalDescription
firstallCOOSYSTEM@1.1:FLOAToutfalse average time of first reaction
firstcriticalCOOSYSTEM@1.1:FLOAToutfalse average time of first reaction for critical tickets
firsturgentCOOSYSTEM@1.1:FLOAToutfalse average time of first reaction for urgent tickets
firstimportantCOOSYSTEM@1.1:FLOAToutfalse average time of first reaction for important tickts
qualifiedallCOOSYSTEM@1.1:FLOAToutfalse average time of qualified reaction
qualifiedcriticalCOOSYSTEM@1.1:FLOAToutfalse average time of qualified reaction for critical tickets
qualifiedurgentCOOSYSTEM@1.1:FLOAToutfalse average time of qualified reaction for urgent tickets
qualifiedimportantCOOSYSTEM@1.1:FLOAToutfalse average time of qualified reaction for important tickets

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CalculateStChargingPoints

Calculate the ticketing charging points of the ticket
ParameterTypeIn/OutOptionalDescription
chargingpointsCOOSYSTEM@1.1:INTEGERoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CalculateTicketsContactDuration

Calculate the contact duration of tickets stored in the report
ParameterTypeIn/OutOptionalDescription
allCOOSYSTEM@1.1:INTEGERoutfalse average contact duration
criticalCOOSYSTEM@1.1:INTEGERoutfalse average contact duration of critical tickets
urgentCOOSYSTEM@1.1:INTEGERoutfalse average contact duration of urgent tickets
importantCOOSYSTEM@1.1:INTEGERoutfalse average contact duration of important tickets

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CalculateTicketsRatings

Calculate tickets ratings
ParameterTypeIn/OutOptionalDescription
ratingtimesallCOOSYSTEM@1.1:FLOAToutfalse average time rating
ratingqualityallCOOSYSTEM@1.1:FLOAToutfalse average quality rating
ratingtimescriticalCOOSYSTEM@1.1:FLOAToutfalse average time rating of critical tickets
ratingqualitycriticalCOOSYSTEM@1.1:FLOAToutfalse average quality rating of critical tickets
ratingtimesurgentCOOSYSTEM@1.1:FLOAToutfalse average time rating of urgent tickets
ratingqualityurgentCOOSYSTEM@1.1:FLOAToutfalse average quality rating of urgent tickets
ratingtimesimportantCOOSYSTEM@1.1:FLOAToutfalse average time rating of important tickets
ratingqualityimportantCOOSYSTEM@1.1:FLOAToutfalse average quality rating of important tickets

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CheckAvailableChargingPoints

Check, if the service agreement contingent of ticketing points is sufficient for the ticket. This action is for example called at ticket generation time. A error is raised, if the check fails.

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CheckEscalationCustomerWaitTime

Check if customer escalation has to be sent
ParameterTypeIn/OutOptionalDescription
sendescalationCOOSYSTEM@1.1:INTEGERoutfalse the send escalation value
highpriorityCOOSYSTEM@1.1:BOOLEANoutfalse true if high priority

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CheckEscalationSupportWaitTime

Check if support wait time escalation should be sent
ParameterTypeIn/OutOptionalDescription
sendescalationCOOSYSTEM@1.1:BOOLEANoutfalse the sendescalation
highpriorityCOOSYSTEM@1.1:BOOLEANoutfalse true if high priority

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CheckPrioritiesDefined

Check if there are priorities defined in the service agreement
ParameterTypeIn/OutOptionalDescription
resultCOOSYSTEM@1.1:BOOLEANoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CheckRightsForTicketCreation

Check if current user is authorized to create a service ticket.
Raises an error, if user is not authorized.
ParameterTypeIn/OutOptionalDescription
customerCOOSYSTEM@1.1:OBJECTinfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CheckServiceAgreementFormVisibility

Check if the user should see the engineering form for service agreements

Additional Information

Prototype: COOSYSTEM@1.1:ConditionActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CheckServiceTicketFormVisibility

Check if the user should see the engineering form for service tickets

Additional Information

Prototype: COOSYSTEM@1.1:ConditionActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CheckValidEMailDomain

ParameterTypeIn/OutOptionalDescription
emailCOOSYSTEM@1.1:STRINGinfalse
validCOOSYSTEM@1.1:BOOLEANoutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CloseServiceTicket

Menu to close ticket

Additional Information

Symbol: COODESK@1.1:SymbolStateReleasedBlue
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:CloseServiceTicketSelected

Additional Information

Call Mode for Actions on Selected Objects: CALLMODE_SELECTEDONLY
Called Action on Selected Objects: FSCTICKETING@111.100:CloseServiceTicket
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:ConfirmClosedTicket

Marks the ticket as viewed

Additional Information

Symbol: COODESK@1.1:SymbolAccept
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:ConfirmClosedTicketSelected

Additional Information

Call Mode for Actions on Selected Objects: CALLMODE_SELECTEDONLY
Called Action on Selected Objects: FSCTICKETING@111.100:ConfirmClosedTicket
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:ConfirmReopening

Workflow action to confirm a reopening request of a customer

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:ConfirmTicketReopening

Confirms the reopening request of the ticket

Additional Information

Symbol: COODESK@1.1:SymbolOK
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:ConfirmTicketReopeningSelected

Additional Information

Call Mode for Actions on Selected Objects: CALLMODE_SELECTEDONLY
Called Action on Selected Objects: FSCTICKETING@111.100:ConfirmTicketReopening
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:CopyObjectApp

application which is called when duplicating a service agreement

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:CopyReportApp

Application which is called when duplicating a report

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:CopyServiceAgreement

action, which is called, when the user duplicates a service agreement
ParameterTypeIn/OutOptionalDescription
copyCOOSYSTEM@1.1:OBJECToutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CopyTicketTeamRoomsApp

Copy ticket teamrooms to the clipboard

Additional Information

Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:CopyTicketTeamRoomsAppSelected

Additional Information

Call Mode for Actions on Selected Objects: CALLMODE_SELECTEDONLY
Called Action on Selected Objects: FSCTICKETING@111.100:CopyTicketTeamRoomsApp
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:CreateProductChangeApp

Create a product change

Additional Information

Symbol: COODESK@1.1:SymbolEditContent
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:CreateProductChangeAppSelected

Additional Information

Call Mode for Actions on Selected Objects: CALLMODE_SELECTEDONLY
Called Action on Selected Objects: FSCTICKETING@111.100:CreateProductChangeApp
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:CreateServiceTicket

Creates a new ticket in the ticket teamroom of the specified service agreement
ParameterTypeIn/OutOptionalDescription
serviceagreementCOOSYSTEM@1.1:OBJECTinfalse the service agreement
nameCOOSYSTEM@1.1:STRINGinfalse the subject of the new ticket
contactCOOSYSTEM@1.1:STRINGintrue
emailCOOSYSTEM@1.1:STRINGinfalse the email address of the ticket opener
textCOOSYSTEM@1.1:STRINGLISTinfalse
headsuplinkCOOSYSTEM@1.1:STRINGintrue
ticketCOOSYSTEM@1.1:OBJECToutfalse the resulting ticket

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:CreateTicket

Creates a new ticket

Additional Information

Symbol: COODESK@1.1:SymbolTicketNew
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:CreateTicketTeamRoom

Create a ticket teamroom and configure security.
Invites customers to ticket teamroom.
ParameterTypeIn/OutOptionalDescription
customersCOOSYSTEM@1.1:OBJECTLISTintrue the list of customers, who get change access
objnameCOOSYSTEM@1.1:STRINGintrue the name of the new ticket container. If no name is specified a default name is derived from service agreement and the first object in sechange.
trCOOSYSTEM@1.1:OBJECToutfalse the ticket teamroom

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:DeclineReopening

Workflow action to decline a reopening request of a customer

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:DeclineTicketReopening

Declines the reopening request of the ticket

Additional Information

Symbol: COODESK@1.1:SymbolDecline
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:DeclineTicketReopeningSelected

Additional Information

Call Mode for Actions on Selected Objects: CALLMODE_SELECTEDONLY
Called Action on Selected Objects: FSCTICKETING@111.100:DeclineTicketReopening
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:FinalizeSetupCallback

Callback to prepare test environments for use with TICKETING. No configuration options available.
ParameterTypeIn/OutOptionalDescription
configurationsCOOSYSTEM@1.1:DICTIONARYLISTinfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:GenerateReport

Generate report

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:GetChargedPoints

Retrieve charged points for all service tickets of current service agreement
ParameterTypeIn/OutOptionalDescription
resultCOOSYSTEM@1.1:INTEGERoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetClosedTickets

Get tickets closed in period
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetCustomerUsers

Retrieve all customer user objects
ParameterTypeIn/OutOptionalDescription
customersCOOSYSTEM@1.1:OBJECTLISToutfalse the customers

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetDataTableView

Get report values for displaying them
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetInProgressTickets

Get tickets in progress in period
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetLongRunningTickets

Get tickets older than 2 months (56 days)
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetMenuCloseServiceTicket

Calculate visibility of menu "CloseServiceTicket"

Additional Information

Prototype: COODESK@1.1:MenuGetActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetMenuConfirmClosedTicket

Additional Information

Prototype: COODESK@1.1:MenuGetActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetMenuConfirmDeclineReopening

Additional Information

Prototype: COODESK@1.1:MenuGetActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetMenuCreateProductChangeApp

Calculate visibility of menu "Create Product Change"

Additional Information

Prototype: COODESK@1.1:MenuGetActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetMenuOpenPropertiesReadOnly

Calculate visibility of read only "Properties" menu

Additional Information

Prototype: COODESK@1.1:MenuGetActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetMenuReopenServiceTicket

Calculate visibility of menu "ReopenServiceTicket"

Additional Information

Prototype: COODESK@1.1:MenuGetActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetMenuReply

Calculate visibility of menu "Reply"

Additional Information

Prototype: COODESK@1.1:MenuGetActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetMenuRequestReopeningServiceTicket

Calculate visibility of menu "Request Reopening of Ticket"

Additional Information

Prototype: COODESK@1.1:MenuGetActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetMenuSendTestNotificationEMails

Calculate visibility of menu "Send Test Notification E-Mails"

Additional Information

Prototype: COODESK@1.1:MenuGetActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetMenuTicketCopy

Additional Information

Prototype: COODESK@1.1:MenuGetActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetNewTickets

Get new tickets in period
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetNewTicketsPerEmployee

Get new tickets in period per employee
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetNewTicketsPerServiceAgreement

Get new tickets in period per service agreement
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetNotChargableTickets

Retrieve number of tickets where no points are charged.
ParameterTypeIn/OutOptionalDescription
resultCOOSYSTEM@1.1:INTEGERoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetPossibleDomains

ParameterTypeIn/OutOptionalDescription
asonestringCOOSYSTEM@1.1:BOOLEANintrue
domainsCOOSYSTEM@1.1:STRINGLISToutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetSchoolNoteValue

Get school note value for ticket rating
ParameterTypeIn/OutOptionalDescription
inputCOOSYSTEM@1.1:FLOATinfalse the input value between 0.2 and 1 (1 is best rating)
schoolnoteCOOSYSTEM@1.1:FLOAToutfalse the school note between 1 and 5

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetServiceAgreement

ParameterTypeIn/OutOptionalDescription
agreementCOOSYSTEM@1.1:OBJECToutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetServiceAgreements

Retrieves all service agreements where the current user is the responsible support engineer
ParameterTypeIn/OutOptionalDescription
agreementdetailsFSCTICKETING@111.100:ServiceAgreementDetailsTypeoutfalse all service agreements where the user can create tickets

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetServiceAgreementsEx

Get a list of service agreements matching the criteria specified
ParameterTypeIn/OutOptionalDescription
ticketprefixCOOSYSTEM@1.1:OBJECTintrue Prefix for tickets of the service agreements
teamCOOSYSTEM@1.1:OBJECTintrue Team that handles tickets of the service agreements
agreementsFSCTICKETING@111.100:ServiceAgreementDetailsTypeoutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetServiceLevels

Get service levels in period
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetSubjectEscalationCustomerWaitTime

Get subject for escalation email
ParameterTypeIn/OutOptionalDescription
languageCOOSYSTEM@1.1:OBJECTinfalse
subjectCOOSYSTEM@1.1:STRINGoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetSubjectEscalationSupportWaitTime

Get subject for escalation email
ParameterTypeIn/OutOptionalDescription
languageCOOSYSTEM@1.1:OBJECTinfalse
subjectCOOSYSTEM@1.1:STRINGoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetTicketDetails

Get the details of the specified tickets
ParameterTypeIn/OutOptionalDescription
ticketsCOOSYSTEM@1.1:OBJECTLISTinfalse The tickets to get the status for
ticketdetailsFSCTICKETING@111.100:ServiceTicketDetailsTypeoutfalse Details of the specified tickets

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetTickets

Get a list of tickets for the specified service agreements that match a certain criteria
ParameterTypeIn/OutOptionalDescription
agreementsCOOSYSTEM@1.1:OBJECTLISTinfalse Agreements to get the tickets from
deadlineCOOSYSTEM@1.1:DATETIMEintrue Only get tickets that expire (first/qualified reaction) before this deadline
statesFSCSERVICEDESK@111.100:SupportRequestStateintrue Only get tickets in these states
ticketsFSCTICKETING@111.100:ServiceTicketDetailsTypeoutfalse The tickets from the specified service agreements that match the criteria

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetTicketsContactDuration

Get contact durations in period
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetTicketsCustomerWaitTime

Get customer wait time for tickets in period
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetTicketsRatings

Get tickets ratings in period
ParameterTypeIn/OutOptionalDescription
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:GetTicketsSupportWaitTime

Get support wait time for tickets in period
ParameterTypeIn/OutOptionalDescription
noperiodCOOSYSTEM@1.1:BOOLEANintrue true if all tickets regardless of the period are considered
resultFSCDATATABLE@1.1001:DataTableListoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:HasCustomer

Checks, whether the given user is a customer of the service agreement.
ParameterTypeIn/OutOptionalDescription
userCOOSYSTEM@1.1:OBJECTinfalse the user
hascustomerCOOSYSTEM@1.1:BOOLEANoutfalse the result

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:IsResponsible

Check if the given user is a responsible support engineer for the service agreement
ParameterTypeIn/OutOptionalDescription
isresponsibleCOOSYSTEM@1.1:BOOLEANoutfalse true if the current user is responsible for the service agreement

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:ManageDeadlines

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:OpenPropertiesReadOnly

Usecase to open the properties

Additional Information

Symbol: COODESK@1.1:SymbolProperties
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:OpenPropertiesReadOnlySelected

Additional Information

Call Mode for Actions on Selected Objects: CALLMODE_SELECTEDONLY
Called Action on Selected Objects: FSCTICKETING@111.100:OpenPropertiesReadOnly
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:OrganizeCustomerApp

organize customers for a service agreement

Additional Information

Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:OrganizeCustomerAppSelected

Additional Information

Call Mode for Actions on Selected Objects: CALLMODE_SELECTEDONLY
Called Action on Selected Objects: FSCTICKETING@111.100:OrganizeCustomerApp
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:PatchTicketTeamroomSecurity

Patch security rights of ticket Teamrooms (i.e. on support team change)
ParameterTypeIn/OutOptionalDescription
newrespgroupCOOSYSTEM@1.1:OBJECTintrue the new responsible group (default: resp group of service agreement)
oldrespgroupCOOSYSTEM@1.1:OBJECTintrue the old responsible group
teamroomsCOOSYSTEM@1.1:OBJECTLISTintrue the ticket Teamrooms (default: ticket Teamrooms of service agreement)

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:RecalculateServiceCharge

Fixes links from tickets to service agreement

Additional Information

Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:RecalculateServiceChargeSelected

Additional Information

Call Mode for Actions on Selected Objects: CALLMODE_SELECTEDONLY
Called Action on Selected Objects: FSCTICKETING@111.100:RecalculateServiceCharge
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:ReopenServiceTicket

Menu to reopen ticket

Additional Information

Symbol: COODESK@1.1:SymbolStateReopened
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:ReopenServiceTicketSelected

Additional Information

Call Mode for Actions on Selected Objects: CALLMODE_SELECTEDONLY
Called Action on Selected Objects: FSCTICKETING@111.100:ReopenServiceTicket
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:ReplyApp

Menu to reply to a service ticket

Additional Information

Symbol: COODESK@1.1:SymbolSpeechBubbleNew
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:ReplyAppSelected

Additional Information

Call Mode for Actions on Selected Objects: CALLMODE_SELECTEDONLY
Called Action on Selected Objects: FSCTICKETING@111.100:ReplyApp
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:RequestReopeningServiceTicket

Menu to request a reopening of a ticket

Additional Information

Symbol: COODESK@1.1:SymbolStateReopened
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:RequestReopeningServiceTicketSelected

Additional Information

Call Mode for Actions on Selected Objects: CALLMODE_SELECTEDONLY
Called Action on Selected Objects: FSCTICKETING@111.100:RequestReopeningServiceTicket
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:SOAPCreateTicket

SOAPCreateTicket
ParameterTypeIn/OutOptionalDescription
subjectCOOSYSTEM@1.1:STRINGinfalse subject for the ticket
dataFSCSERVICEDESK@111.100:KeyValueTypeinfalse customer information data.
In <data> the following keys have a special meaning:
Name ... Name of the user for whom the ticket is created for
Context ... Context object - current object, when the user created the support request (e.g. Teamroom)
Login ... E-Mail address of the user for whom the ticket is created for
email ... E-Mail address of the user for whom the ticket is created for
Filter ... String containing the object address of the user for whom the ticket is created for. This string contains either the object address only or the object address surrounded by ( and ).
description ... Description of the ticket
type ... If value is crashreport this is handled as an internal ticket
idCOOSYSTEM@1.1:STRINGoutfalse generated object id for ticket

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:SearchReportSupportRequests

Calculate all tickets of all service agreements of this report
ParameterTypeIn/OutOptionalDescription
noperiodCOOSYSTEM@1.1:BOOLEANintrue true if all tickets regardless of the period are considered
ticketsCOOSYSTEM@1.1:OBJECTLISToutfalse all tickets of the chosen service agreements

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:SendEscalationCustomerWaitTime

Send notification to customer that an answer is outstanding since more than 1 week
ParameterTypeIn/OutOptionalDescription
highpriorityCOOSYSTEM@1.1:BOOLEANinfalse true if high priority

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:SendEscalationSupportWaitTime

Send notification to support engineer that an answer is outstanding since more than 1 week
ParameterTypeIn/OutOptionalDescription
highpriorityCOOSYSTEM@1.1:BOOLEANinfalse true if high priority

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:SendTestNotificationEMails

Send test notification emails: - State Changed Notification - Escalation First Reaction Notification - Escalation Qualified Reaction Notification - Escalation Support Wait Time Notification - Escalation Customer Wait Time Notification

Additional Information

Symbol: COODESK@1.1:SymbolMail
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:SendTestNotificationEMailsSelected

Additional Information

Call Mode for Actions on Selected Objects: CALLMODE_SELECTEDONLY
Called Action on Selected Objects: FSCTICKETING@111.100:SendTestNotificationEMails
Prototype: COODESK@1.1:MenuActionPrototype
ACL Object: COOWF@1.1:WorkFlowActionACL


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FSCTICKETING@111.100:SetStAgreement

Set the agreement of the ticket, which is stored in the teamroom of the ticket
ParameterTypeIn/OutOptionalDescription
trCOOSYSTEM@1.1:OBJECTintrue the containing teamroom, objteamroom is used as default

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:SetStId

Calculate and set the id of the ticket

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:UpdateBaseDate

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:UpdateDeadlineEscalateCustomerWaitTime

Updates the deadline for the customer wait time

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:UpdateDeadlineEscalateSupportWaitTime

Updates the deadline for the support wait time

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:UpdateStChargingPoints

Update the ticketing charging points of a ticket

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:ValidateEscalationCustomerWaitTimeNotificationSettings

Validate settings for the notification email
ParameterTypeIn/OutOptionalDescription
setttingsokCOOSYSTEM@1.1:BOOLEANoutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:ValidateEscalationFirstReactionNotificationSettings

Validate settings for the escalation first reaction notification
ParameterTypeIn/OutOptionalDescription
setttingsokCOOSYSTEM@1.1:BOOLEANoutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:ValidateEscalationQualifiedReactionNotificationSettings

Validate settings for the escalation qualified reaction notification
ParameterTypeIn/OutOptionalDescription
setttingsokCOOSYSTEM@1.1:BOOLEANoutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:ValidateEscalationSupportWaitTimeNotificationSettings

Validate settings for the escalation support wait time notification
ParameterTypeIn/OutOptionalDescription
setttingsokCOOSYSTEM@1.1:BOOLEANoutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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FSCTICKETING@111.100:ValidateStateChangedNotificationSettings

Validate settings for the state changed notification
ParameterTypeIn/OutOptionalDescription
setttingsokCOOSYSTEM@1.1:BOOLEANoutfalse

Additional Information

ACL Object: COOWF@1.1:WorkFlowActionACL
Private: true


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